Now Health Hits Six-month Targets
Online, September 30, 2011 (Newswire.com) - After six months Now Health International has convincingly met and exceeded the six key service promises that the company set itself on its launch in January of this year.
The new international health insurance provider made a service commitment from the outset to its customers - both intermediaries and planholders - with the public pronouncement of six key promises.
The results, which are shown as averages are as follows:
• Processing eligible claims within five working days.
Actual result: 4.5 days
• Responding to underwriting referred business within two working days.
Actual result: 1.5 days
• Dispatching hard-copy plan documents within five working days.
Actual result: one day
• Issuing membership cards within two working days.
Actual result: one day
• Issuing guarantees of payment to medical providers within two working days.
Actual result: two days
• Responding to all enquiries within one working day.
Actual result: one day
Tim Mutton Business Development Director, Now Health said:
"The publishing of a set of stringent standards in key areas of service was a challenge both to ourselves, as a young company, and to the market. I'm delighted that we have not only met our commitments but have beaten the standards in some cases.
"Our new technology platform has performed extremely well and allowed us to push at the service boundaries in the IPMI market. Our model is built for scale and we are more than confident that we can meet and improve on our promises as the book continues to grow."
For further information contact Now Health International on +44 (0)1276 602110 or email europeservice@now-health.com or visit www.now-health.com.
For further press information:
James Simpson, The Marketing Campaign Company
Telephone: +44 (0) 1372 748223
Mobile: +44 (0) 7771 920893
Email: j.simpson@themarketingcampaigncompany.co.uk
Note to Editors:
Now Health International is an International Private Medical Insurance provider. Headquartered in Hong Kong it has further regional offices in the UK and UAE. The company provides medical insurance plans to people who want to access international healthcare around the world. Its products are available directly to individuals and companies and via brokers and other intermediaries.