New GSX EBook Helps IT Administrators Get in Step with ITIL Processes

Online, October 8, 2012 (Newswire.com) - GSX Solutions, the global leader in proactive, consolidated monitoring and reporting of enterprise collaboration environments, including Microsoft Exchange, Microsoft SharePoint, BlackBerry Enterprise Server (BES) and Lotus applications, today announced their latest eBook focused on helping IT administrators make the most of their Information Technology Infrastructure Library (ITIL).
ITIL is all about the service that IT infrastructure delivers and manages. The goal of ITIL is to deliver reliable and cost effective services while expanding business value.

The five main ITIL processes explored in this eBook are:
· Aligning IT services with customer needs
· Ensuring that service design meets organizational objectives
· Minimizing the impact of service transitions
· Ensuring continued quality, reliable and efficient delivery of services
· Providing continuous service improvement

The Free eBook "How GSX Solutions employs ITIL to deliver optimal collaboration solutions" can be downloaded here http://www.gsx.com/How-GSX-employs-ITIL-to-deliver-optimal-collaboration-solutions

About GSX Solutions
GSX Solutions is the global leader in proactive, consolidated monitoring, analysis, and management of enterprise collaboration and messaging environments, including Lotus Domino, Microsoft Exchange, SharePoint and BlackBerry Enterprise Server, as well as LDAP and SMTP ports, and any URL. GSX Solutions is Microsoft Systems Center Alliance Partner, Microsoft Silver Partner and a BlackBerry Alliance Elite Partner, providing automated server maintenance for Domino and Windows-based servers. Monitoring millions of mailboxes for over 600 global enterprises, GSX is headquartered in Geneva, Switzerland, with R&D in Nice, France, and offices in the UK and the US. For more information, please visit www.gsx.com .

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