WASHINGTON, November 13, 2017 (Newswire.com) - Today, Black Book Research announced that Netsmart has swept the post-acute health technology platform ratings for highest customer satisfaction in the annual client experience polling of 20 top competitors. Black Book's study of post-acute providers confirmed Netsmart has retained the top performance honor for the third year in a row, 2,068 long term care providers and 902 home health providers participated in the crowdsourced survey from May to October this year.
Black Book also examined post-acute provider EHR adoption and usage in the U.S. and found that less than 15 percent of respondents consider their organization equipped to electronically engage in care coordination, patient record exchange, or population health initiatives with referral hospitals and physicians currently. The growth potential for post-acute care technology is estimated by Black Book to exceed double digits as pending value-based payment reforms require providers to exchange data electronically and coordinate care effectively.
Full List of Netsmart's Top Post-Acute Rankings:
- Top Overall Long-Term Care EHR Vendor (Third Year) including
- Top Hospice EHR Vendor
- Top Skilled Nursing and Subacute Services EHR Vendor
- Top Rehabilitation Center and Physical Medicine EHR Vendor
- Top Home Health EHR Vendor
Netsmart Ranked No. 1 overall in 10 Key Performance Indicators:
- Strategic Alignment to Provider Goals
- Client relationships and cultural fit
- Trust, Accountability, Ethics and Transparency
- Scalability, Client Adapability and Flexible Pricing
- Marginal value adds
- Corporate Viability and Managerial Stability
- Support and client customer care
- Best of breed technology and process improvement
“Year after year, we see Netsmart rated by users as top of Black Book's Top Post-Acute Health Technology Vendors survey reports,” said Doug Brown, president and CEO of Black Book Market Research. “It’s clear that, even in a tightening and increasingly complex market, Netsmart is continuing to lead the post-acute care industry by providing a product that is a vital part of their users’ workflow, patient coordination, and critical digital capabilities to the successful providers in the value-based care environment.”
This report is based on findings from an independent survey conducted by Black Book of more than 2000 qualified users of post-acute EHR systems, reporting on more than 40 vendors.
For more on the Black Book methodology, unbiased independence from vendor influence, and commitment to a relevant healthcare technology research process, please visit www.blackbookmarketresearch.com.
Source: Black Book Research