Netsmart Rated the No. 1 Technology Solutions Vendor in Post-Acute Care for 5th Year, Black Book Survey

Black Book Research announced that Netsmart has swept the post-acute health technology platform ratings for highest customer satisfaction in the annual client experience polling of 20 top competitors. Black Book's study of post-acute providers confirmed Netsmart has retained the top performance honor for the fifth year in a row; 1,024 long-term care providers and 409 home health providers participated in the crowdsourced survey from May to November this year.

Black Book also examined post-acute provider EHR adoption and usage in the U.S. and found that less than 20 percent of respondents consider their organization equipped to electronically engage in care coordination, patient record exchange, or population health initiatives with referral hospitals and physicians currently. The growth potential for post-acute care technology is estimated by Black Book to exceed double digits as pending value-based payment reforms require providers to exchange data electronically and coordinate care effectively.

“Year after year, we see Netsmart as top-rated in the industry by client users,” said Doug Brown, president and CEO of Black Book Market Research. “It’s clear that, even in a tightening and increasingly complex market, Netsmart is continuing to lead the post-acute care industry by providing a product that is a vital part of their users’ workflow, patient coordination, and critical digital capabilities to the successful providers in the value-based care environment.”

This report is based on findings from an independent survey conducted by Black Book qualified users of post-acute EHR systems, including Skilled Nursing Facilities, Hospital-Based Subacute Units, Short and Long Term Rehabilitation Centers, Home Health Agencies and Hospice organizations reporting on more than 50 vendors.

For more on the Black Book methodology, unbiased independence from vendor influence, and commitment to a relevant healthcare technology research process, please visit Media contact

Source: Black Book Research


Categories: Rest Homes and Long Term Care

Tags: EHR, Healthcare IT, Home Health, Hospice, Long Term Care, Netsmart, Skilled Nursing, SNF, Subacute

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