Montana Internet Announces Precautionary Health and Safety Actions; Moratorium on Customer Shutoffs for Nonpayment

Today, Montana Internet Corporation announced that due to the COVID-19 pandemic, it has suspended residential service disconnections for non-payment, on a case-by-case basis, effective immediately and until further notice. In order to provide further support, Montana Internet will offer flexible payment options to subscribers who indicate hardship.  

Additionally, Montana Internet is taking precautionary health and safety actions intended to mitigate potential spread of the virus to its customers, employees and business partners. These actions include advanced cleaning measures, communicating best-practices with employees frequently, closing local offices to the public, implementing social distancing measures for field employees and enabling administrative staff to work remotely.

Customers who normally visit local offices to pay bills are being asked to use other payment options such as online or by phone at 406.443.3347.

"We understand that our services are critical to customers and the community, especially while schools and businesses are temporarily closed due to this health crisis. We plan to continue to operate as normally as possible, so you can still access the Internet to work from home, take classes online and video chat with friends and loved ones, especially when in-person communication may become more difficult. However, our most important focus is the health and safety of our customers and employees and we intend to keep this our top priority," said Chief Executive Officer Josh Romandia.

The company will continue to monitor the COVID-19 situation, making additional changes to its operations as required. The company is committed to continuing addressing customer service needs and does not expect any disruption in Internet service due to the public health crisis.

About Montana Internet

Montana Internet Corporation is one of the largest regional Internet service operators in Montana. Based in Helena, with offices in Lewistown and Great Falls, the company delivers high-speed fixed wireless and fiber-optic service to approximately 12,000 users throughout several regions of the Treasure State. For more information, visit mt.net.

Media Contact:
Josh Romandia
Phone: 406.443.3347
Email: josh@mt.net

Source: Montana Internet Corporation

Share:


Categories: Phone, Cable, and Internet Services

Tags: COVID-19, HEALTH AND SAFETY, MONTANA INTERNET