Michael Streppa: Psychology Explains Importance of Apologies
Online, August 6, 2012 (Newswire.com) - There is an old, familiar saying that actions speak louder than words-but according to a new study, that proverb may not be entirely accurate. Psychologists have determined that, among people who have been wronged, an act of restitution and a verbal apology can both go a long way toward providing a sense of closure. The former may mean very little without the latter, however, with an apology often proving necessary before individuals are willing to forgive. The study offers insight into the psychology of the apology-and it has drawn the attention of family and child psychologist Dr. Michael Streppa.
The study was designed by Baylor University psychologist Jo-Ann Tsang, who wanted to see how human beings responded to different forms of apology. The study's conclusion was that "actions and words speak loudest in concert," and that while an act of restitution can have an impact on its own, a spoken apology typically helps it go farther in easing pain and beginning the process of forgiveness.
Dr. Michael Streppa is a respected psychology professor and consultant with more than fifteen years of experience in child and family psychology. He has responded to the new study with a statement to the press, in which he assesses the practical implications of Dr. Tsang's study.
"Dr. Tsang offers an important reminder to parents, spouses, siblings, friends and colleagues alike," says Michael Streppa, in his press statement. "'I'm sorry' has become almost cliche in our culture-it is important, yet it is used so frequently without restitution that it's no wonder we are less inclined to forgive.
Michael Streppa continues by drawing further insight from Dr. Tsang's study. "Imagine the benefits to our relationships and quality of life if we consistently combined the two, offering both acts of restitution and word of apology," he says. "True forgiveness must be earned and is clearly the result of a combination of deeds and words."
The Baylor study reveals that both actions and words can have an impact on the wronged individual, but in many cases, the impact is different when it is one over the other. If only an act of restitution is made, the study indicates, the wronged individual will be more inclined to act in a forgiving way. In order for the individual to actually feel forgiving, however, words of apology must be offered.
In her concluding remarks, Dr. Tsang herself says, "[I]t may be that 'I forgive you' is a more conscious feeling if [those who have been wronged] receive an apology."
ABOUT:
Psychology healthcare provider Dr. Michael Streppa earned his Doctor of Psychology degree in clinical psychology, with a special emphasis in child and family psychology. He is a well-respected professional who has remained active in the psychology field for many years. He works as an independent consultant, having previously managed his own private practice, and he formerly served in positions that include Staff Psychologist, Chief Psychologist, Clinical Supervisor and Team Leader, and Mental Health Specialist in psychiatric care facilities around the country.