Mechdyne Brings Personalized Service, Committed IT Professionals to Enterprise Mobile Device Support

Defined and proven processes cut set up and training times in half

For organizations that need to relieve their IT teams of what may be additional pressure to support mobile devices, Mechdyne Corporation’s IT Services subsidiary, ABS Associates Inc., has launched a 24/7 help desk service focused on mobile device implementation and support.

“We streamline large-scale deployments so that organizations can focus on their business objectives instead of routine mobile device support,” said Brian Nunziato, Manager, I.T. and Data Analytics at Mechdyne. “When it comes to device configuration, end-user training, and troubleshooting issues, our highly trained team reduces down-time and helps make our clients’ workforce more productive.”

With Mechdyne’s all-inclusive Mobile Device Support, set up time and end-user training for both Android and iOS devices can be cut in half, reduced from an average of 90 minutes to just 45 minutes or less. Leveraging Mechdyne’s remote control software, a technician with user permission can take control of the mobile device and perform set up directly. This ensures much greater speed and reliability than walking through the steps for the end-user to perform.

The company’s U.S.-based, Level 2 support technicians have experience working with wireless carrier management portals, including device ordering. They bring extensive expertise in remote viewing and configuration, assigning and resetting passwords, and configuration of corporate Mobile Device Management (MDM) solutions, business applications and VPNs.

One hundred percent located in the U.S., Mechdyne IT support technicians work with all the leading MDM solutions for enforcement of corporate security policies including Microsoft InTune, IBM MaaS360 and VMWare AirWatch. With device purchase request forms and incident management ticket tracking based on ITIL best practices, they bring a highly professional approach to provisioning and configuring devices to support business rules, security, and applications.

A large healthcare industry client recently added Mechdyne’s mobile device support to its existing service desk contract. With a workforce that is increasingly reliant on smartphones, outsourcing mobile device management to Mechdyne alleviated an ‘IT headache’ and brought significant efficiencies that allowed its internal IT team to focus on more strategic issues. They reported that the new mobile device support service dramatically alleviates a previous pain point and brings significant efficiencies to make their internal team more productive.

In addition to mobile device support, Mechdyne’s U.S.-based IT professionals offer services including an ITIL best practices driven help desk, infrastructure management, and cybersecurity, all enabling to increased efficiency and productivity.

About Mechdyne Corporation

Mechdyne Corporation is a broad-based technology company with business units developing solutions for IT and technical support services, audiovisual and information technologies (AV/IT), virtual reality, software and content development. ABS Associates, the IT Services subsidiary of Mechdyne, is known for its committed teams and customized services. Mechdyne serves a global client base that includes leading health care organizations, services companies, government laboratories, university and research centers, energy, aerospace, manufacturing, and a broad range of technology users.

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Source: Mechdyne Corporation


Categories: IT Management

Tags: Enterprise mobile device management, enterprise mobility management, IT Services, Mobile Device Support, Smartphone support

About Mechdyne Corporation

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Mechdyne provides comprehensive, customized solutions including consulting, software, technical services, IT services, and hardware integration.

Jeff Brum
Marketing Manager, Mechdyne Corporation
Mechdyne Corporation
11 E Church Street, 4th Floor
Marshalltown, IA 50158
United States