KnoahSoft Completes Cisco Developer Network Interoperability Verification Testing
Online, July 23, 2012 (Newswire.com) - KnoahSoft, a leading provider of VoIP applications for contact centers, BPOs, banking, retail and healthcare companies throughout the world, and a Solution Developer within the Unified Communications technology category of the Cisco Developer Network, announced that KnoahSoft Harmony v3.3 has successfully completed interoperability testing with Cisco UCCE 8.5.
The Cisco Developer Network unites Cisco with third-party developers of hardware and software to deliver tested interoperable solutions to joint customers. As a Solution Developer, KnoahSoft shares Cisco's strong commitment to customer service and satisfaction, and has completed interoperability verification testing based on criteria set forth by Cisco, and can provide their customers 24 hour, 7 day a week customer support.
With offerings such as KnoahSoft Harmony, customers can more quickly deploy a broad range of Cisco Compatible business applications, devices, and services that can enhance the capabilities, performance, and management of their Cisco network. For more information on KnoahSoft Harmony interoperability with Cisco UCCE 8.5, visit https://marketplace.cisco.com/catalog/products/1606
The Harmony suite is a secure web-based workforce optimization (WFO) platform that is seamlessly integrated from end to end to provide the ultimate in flexibility, scalability and ease of use. Built for Voice over IP (VoIP) from the ground up, Harmony:
- Supports call, email and chat review in a secure, services-oriented, enterprise portal
- Reduces operating expenses and liability risks using analytically oriented advanced reporting and real-time dashboards
- Provides all stakeholders access to valuable analytics that drive business decisions
- Enables management to identify and address customer and operational issues and opportunities in a timely fashion
- Help companies manage and mitigate risk with PCI compliant features including encryption, watermarking, masking, multi-layer password protection and audit trails
About KnoahSoft
Knoahsoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony, users can increase productivity, enhance customer satisfaction, improve workflow and ensure compliance. Learn more at knoahsoft.com.
Media Inquiries
Marisa Zelnick
305.707.7874
marisa@knoahsoft.com