Jelf Achieves Outstanding Result In Latest Investor In Customers (IIC) Survey
Online, January 30, 2012 (Newswire.com) - In the latest Investor in Customers survey, Jelf enjoyed its best result to date, putting it in the top quartile of all IIC assessments for the first time.
The IIC survey is an independent benchmarking exercise that assesses performance in four key areas.
• Understanding client needs
• Meeting clients' needs
• Delighting clients
• Engendering loyalty
For the fourth consecutive year, the Group improved its scores across the board.
According to Jelf's Chief Executive, Alex Alway: "I'm delighted with this result - it is a direct indication that our clients like working with us and value the level of service they receive. Our "outstanding" score is impressive and reflects the hard work and dedication of each and every one of our employees.
"This is a strong message - in conjunction with our Jelf Menu of services - that we listen to and respond to our clients. It is what sets us apart in the marketplace."
Charlie Williams, IIC Business Development Director, commented: "Jelf is IIC's top scoring broker. The improved scores mirror its financial performance which is better than the market trend. The company has successfully shown that it anticipates clients' needs by building positive, proactive relationships. Jelf's focus on the needs of its clients is a 'back to basics' approach to customer service and it is one that clearly works."
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Notes to editors:
Media contact: Charlotte Troy, charlotte.troy@jelfgroup.com, 0117 315 6549.
About Jelf
Jelf is a leading independent consultancy supporting businesses and individuals with expert advice on matters relating to insurance, employee benefits, health insurance and financial planning. Our purpose is simple: to build a long-lasting relationship with clients and to become their trusted adviser.
Formed in 1989 by Chris Jelf, the company has 32 locations across England and Wales and employs more than 1,000 members of staff. Jelf now generates in excess of £72m turnover through advising circa 50,000 corporate clients and 60,000 individual clients across the UK.
For more information about Jelf, please visit www.jelfgroup.com.