Introducing Phone COA: Timely Help for Today's Short-Staffed Ophthalmology Practices

An Immediate Solution for the Shortage of Certified Ophthalmic Technicians

Phone COA, LLC (www.phonecoa.com) is an exciting new option for busy ophthalmology practices searching for Certified Ophthalmic Assistants (COAs).

Phone COA was developed by a team of industry professionals who share the frustration of increasing patient volumes but decreasing access to qualified technicians. Phone COA helps practices by pre-screening patients from the comfort of the patient's own home and then pre-loading the patient's chart directly into the practice's electronic medical records (EMR) system before the patient's in-office appointment. And, because each customer is assigned their very own dedicated certified ophthalmic technician, this concierge-level service is highly customized to the needs of each practice, resulting in higher patient satisfaction, more accurate and complete charts, and more efficient clinic workflows.

              Benefits of Phone COA:

  • Lengthy pre-screening appointments are completed from the comfort of the patient's home (via the phone), rather than in the office
  • Every Phone COA technician is iJCAHPO certified and already fully trained in the practice's Electronic Medical Record (EMR) system for immediate onboarding
  • Information is input directly into the practice's secure EMR so no double entry required
  • Patients spend less time in the office on the day of their appointment
  • More patients can be examined in each clinic day because visits are shorter
  • Less expensive and easier than hiring full-time technicians
  • Customized to the practice's workflow
  • Concierge-level service increases patient satisfaction and decreases patient anxiety and frustration

Phone COA is excited to offer this innovative, money-saving system to ophthalmic practices, helping to fill the gap of high-quality, certified staff members.

INTERVIEW/SEGMENT OP:

Representatives from Phone COA are available for interviews about this service. Contact Ashlie Malone at the address below for more info. 

For More Information:

Ashlie Malone
(843) 532-8508
ashlie@phonecoa.com

Source: Phone COA

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Categories: Healthcare

Tags: COA on call, Ophthalmology, Tech for Ophthalmology


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