Insightin Health Retains Experienced Client Success Leader Erin Rathbone as Vice President of Operations

Insightin broadens its leadership team for enhanced best-in-class client experience

Erin Rathbone

Insightin Health, provider of Artificial Intelligence-driven "Next Best Action" for preventative care management, today announces the selection of Erin Rathbone for Vice President of Operations. As the newest Insightin Health team member, Rathbone leads Insightin Health's Client and Technical Project Operations team while collaborating with leadership to drive Insightin's client success culture.

Rathbone brings with her a substantial and accomplished career in client success and relationship management, working with industry-leading firms in both healthcare and technology.

In her most recent role as Director of Client Success at Inovalon, Rathbone was responsible for day-to-day client communications, product execution oversight, client retention and growth, as well as participating in product development and strategy initiatives. In 2018, Rathbone was recognized for her drive and achievements in the healthcare industry with a Rising Star nomination from the Healthcare Businesswomen's Association.

Rathbone's previous experiences have provided her with a client-centric perspective that she brings to her new role with Insightin Health. With this mindset, she approaches all processes and operations from a unique angle. Putting the client first has been a longstanding view of Rathbone's, and she has no intention for that to change in this operations-based role. She is most looking forward to collaborating with the entire Insightin Health team by constantly innovating to bring actionable, effective, and agile tools to the healthcare industry that truly impact human behavior and ultimately revolutionize the healthcare experience.

"We are extremely excited to have Erin lead our overall technology implementation and delivery with best-in class-client experience," says Insightin's Chief Executive Officer Enam Noor. "We look forward to collaborating with her experience in enterprise healthcare solution deliveries."

"I hope to influence efficiencies and strategies for easy, simple client integrations and product delivery that effectively get the platform into the clients' hands," said Rathbone. "The quicker we can make this happen, the quicker we can effectuate change."

About Insightin Health

Insightin Health is the industry's only single platform that provides a complete personalized member engagement for each step of the health care journey. The core platform combines medical, clinical, cognitive, and social determinants of health to recommend the Next Best Action (NBA) for each person. Health plans can improve quality measurements, gain higher member satisfaction, and increase member retention. The simple integration and easy-to-use platform create an effective shift towards a healthier population for the health plans. For more information, visit

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Shayna Etches, Marketing Manager


Source: Insightin Health


Categories: Healthcare Insurance

Tags: client experience, healthcare innovation, medicare advantage, medicare automation platform, medicare member engagement, social determinants of health

About Insightin Health

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Insightin Health is a data driven decision making technology ™ platform for healthcare member acquisition, retention, engagement, and competitive analysis.

Shayna Etches
Marketing Manager, Insightin Health
Insightin Health
333 W. Ostend (Suite 100)
Baltimore, MD 21230
United States