Incident IQ Announces the Release of Support Scheduler
New app helps K-12 IT teams book technology support sessions with teachers and students.
ATLANTA, February 16, 2021 (Newswire.com) - Incident IQ, the service management platform built for K-12, announced the release of Support Scheduler — a seamless way for IT teams to schedule help sessions with teachers and students, available now as a premium app for districts using Incident IQ.
Using Support Scheduler, IT teams can easily schedule support sessions with teachers and students, manage support sessions on their Incident IQ calendar, and easily integrate these events with an external, third-party calendar. Agents can provide requestors with a range of available times, and allow requestors to choose the time that works best for them.
"We built Support Scheduler to address the challenge of connecting students, teachers, and, during distance learning, parents who need live support, with the district IT teams that are spread thin," said R.T. Collins, Chief Operating Officer of Incident IQ. "Clunky coordination via email slows down resolution and impedes learning, while external calendar tools rob leaders of the visibility over IT operations that districts require. Support Scheduler makes coordinating easy for users, efficient for time-strapped IT teams, and seamlessly integrates with the Incident IQ platform so leaders can easily analyze, manage, and report."
The release of Support Scheduler reflects Incident IQ's ongoing objective to deliver powerful support tools for K-12 school districts — tools that are useful both in distance learning and in-person classroom environments. Support Scheduler is available now as a premium app, for districts using the Incident IQ platform.
About Incident IQ
Incident IQ is a service management platform built exclusively for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more. The Incident IQ platform was introduced in 2017 and since that time has been rapidly adopted by K-12 school districts across the U.S. Today, millions of students and teachers in districts across more than 40 states rely on the Incident IQ platform to manage and deliver mission-critical services.
Incident IQ is based in Atlanta.
Press Contact:
Matt Owensby
mowensby@incidentiq.com
1-877-747-3073 ext. 255
Source: Incident IQ
