ALISO VIEJO, Calif., March 6, 2020 (Newswire.com) - Presented by Eliant (www.eliant.com), the premier customer experience management firm in homebuilding, the 2020 Homebuyers’ Choice Awards were held on March 5, 2020. Determined by analyzing the results of 170,000 surveys administered to homebuyers from 170+ major U.S. homebuilders, 28 first-place awards were given at this year’s event.
Top honors went to The New Home Company and The Olson Company, who came home with The Eliant award given to builders who rate highest for Overall Purchase and Ownership Experience for the multi-division and single-division segments, respectively.
The New Home Company was also honored with the First-Place Award for First Year Customer Service Experience among high-volume builders. In addition, four company representatives were awarded top individual honors in customer experience.
“We couldn’t be happier to award The New Home Company for its ongoing commitment to delivering excellence in customer satisfaction year after year,” said Fernanda Luick, President of Eliant. Lawrence Webb, Chairman and CEO of The New Home Company said, “The Eliant Award is the ultimate recognition of all we do to make our customers our top priority and ensure we’re constantly delivering the best service possible.”
In addition to winning The Eliant for the single-division builder segment, Southern California’s The Olson Company won 12 additional Homebuyers’ Choice Awards, including First Place for Purchase Experience, First Year Customer Service Experience, and First Year Quality.
“It’s an honor to win The Eliant award and be recognized at such a prestigious event, among so many talented builders. It is something we do not take for granted,” said Scott Laurie, President and CEO of The Olson Company.
The First American Title Company Customer Experience Leader of the Year award went to Dave Patwell, Director of Customer Care for Irvine Pacific. In his role, Patwell is responsible for customer experience delivery across the sales and customer service customer journeys.
The Homebuyers’ Choice Awards 2020 was sponsored by Pacific Sunbelt Mortgage, New American Funding, First American Title, loanDepot, IB Construction, LJP Construction, My Home’s Story, Peninsula Publishing, JWilliams Staffing, and Truss Creative. For a complete list of winners and detailed selection criteria, visit Eliant.com/choice-awards.
About the Eliant Homebuyers’ Choice Awards
For nearly 25 years the Eliant Homebuyers’ Choice Awards has been the arbiter of superior customer experience in the homebuilding industry. Powered by Eliant’s best-in-class technology, reliable data, and actionable insights, the awards consist of 13 categories, each reflective of the values, opinions, and experiences of more than 170,000 recent homebuyers from 178 major new homebuilders across the U.S. To learn more, visit Eliant.com.