Hatch Partners With Thumbtack to Help Pros Connect With Homeowners in Seconds

Messaging platform reduces response time by 95% while quadrupling pro lifetime value

Hatch, the messaging platform for home improvement and home services, today announced a new integration with Thumbtack, the modern home management platform. This new partnership will allow home professionals from Thumbtack to instantly engage homeowners via text, email, and voice on the Hatch platform. 

"What we're doing with Thumbtack unlocks homeowner communication for hundreds of thousands of pros," said Jason Dolan, Director of Growth & Acquisition at Hatch. "The partnership and integration help Thumbtack pros set more appointments and win more jobs by using our fully automated SMS-based sales process. It's really a no-brainer."

Communicating with homeowners and customers as soon as possible is critical to the success of a business. A study from MIT Sloan found that potential customers who received a response within five minutes of their inquiry are nine times more likely to reply than a customer who waits 10 minutes to hear back. 

Hatch's messaging platform allows multi-touch messages to help pros book jobs faster by reducing response time by over 95%. With Hatch allowing business owners to automatically reply to job inquiries almost instantly, Thumbtack pros will be able to dramatically increase their customer satisfaction. In fact, pros using Hatch have increased their lifetime value by 400%. 

"This new integration furthers our ambition to help our pros optimize all aspects of their business no matter their size, industry or need," said David Steckel, Senior Director of Partnerships at Thumbtack. "With Hatch, we're integrating a tool that allows our pros to completely automate aspects of their sales cycle from initial engagement all the way through scheduling the appointment, giving pros more time back to focus on other aspects of their business."

As a go-to partner, Thumbtack helps homeowners take care of their homes from top to bottom, finding the right pro at the right time for their home's unique needs, without the hassle. 

To learn more about the partnership, visit Thumbtack at https://info.thumbtack.com/hatch or Hatch at https://www.usehatchapp.com/demo-thumbtack.

About Hatch

Hatch is a messaging platform that connects home improvement and home services businesses with their leads over text, email, and phone. From one collaborative inbox, sales teams can instantly message new leads, nurture them pre-sale to post-sale, and automatically follow up with leads that don't buy.

About Thumbtack

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. The company is backed by Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and CapitalG, among others.

Media Contacts

Robert Vail
Strategic Partner Program Manager

Laura Arrubla Toro
Communications for Thumbtack 

Source: Hatch