Glenwood Hot Springs Employee Honored as a 2017 Exceptional Frontline Tourism Worker by the Colorado Tourism Office

Longtime Glenwood Hot Springs cashier Trish Pickett is officially one of Colorado's best tourism employees

Exceptional Frontline Tourism Worker Trish Pickett

The Colorado Tourism Office (CTO) honored Trish Pickett and 11 others as part of National Travel and Tourism Week. Each person recognized as an Exceptional Frontline Tourism Worker has a history of going the distance to ensure that visitors have the best vacation possible in Colorado.

“One of the biggest differences between a good vacation and a great vacation is the experience with the people you meet along the way,” said Cathy Ritter, director of the Colorado Tourism Office. “Again and again, our research reaffirms that one of our visitors’ favorite things about visiting Colorado is their encounters with Coloradans. The workers we are honoring this week all go above and beyond to make sure the people they encounter go back home with wonderful memories.”

"Trish Pickett is an employee who consistently receives praise from our guests."

Kjell Mitchell, President and CEO of Glenwood Hot Springs

This year, Trish Pickett, Lead Cashier at Glenwood Hot Springs, was named a 2017 Exceptional Frontline Tourism Worker. “We couldn’t be more proud of Trish,” said Kjell Mitchell, President and CEO of Glenwood Hot Springs. “She is an employee who consistently receives praise from our guests.” Pickett is on an award-winning streak; she was also the recent recipient of the Glenwood Hot Springs’ Devereux Award.

Pickett was nominated for the CTO award by Jeremy Gilley, Director of Sales and Revenue for Glenwood Hot Springs and Spa of the Rockies. “Trish was the first person I thought of when I saw the nomination form,” said Gilley. “She takes a genuine interest in her customers, whether they are locals that come to swim and soak every day or groups that visit annually like her favorite, the National Disabled Veterans Winter Sports Clinic. She has an amazing knack for remembering people and connecting with them.”

The CTO honored Trish as part of the Discover Colorado Roadshow, which stopped at Glenwood Caverns Adventure Park on May 12. Trish and the other finalists are also showcased online at and will be included in an upcoming tourism industry newsletter.

In addition to recognizing exceptional tourism employees, the CTO shared insights from its newly published Colorado Tourism Roadmap which outlines approaches to maximize the benefit of tourism by driving increased traveler spending, while embracing new strategies to disperse visitors to less-traveled destinations.

About Glenwood Hot Springs

Glenwood Hot Springs is a historic Colorado landmark resort located along I-70 at Glenwood Springs, approximately 165 miles west of Denver and 90 miles east of Grand Junction. Famous for its enormous hot springs pools, other amenities include the Spa of the Rockies, the Glenwood Hot Springs Lodge, an athletic club, a restaurant open for breakfast and lunch and a retail store specializing in swimwear. For more information, including press releases, a press kit, photos and a live web camera, please visit or call 800-537-SWIM (7946) or 970-947-2955.

Media Contacts:

Jeremy Gilley, Director of Sales and Revenue
​Glenwood Hot Springs/Spa of the Rockies
Jeremy’s email


Vicky Nash, Resort Trends, Inc.
Vicky’s email

Source: Glenwood Hot Springs


Categories: Hospitality, Tourism, Travel, Transportation, and Hospitality News

Tags: Colorado hot springs, Colorado vacation, customer service, frontline employee, frontline staff, Glenwood Hot Springs, hospitality award, tourism employee, travel Glenwood

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About Glenwood Hot Springs

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Glenwood Hot Springs is world-famous for its enormous mineral hot springs pool which has delighted visitors since the 1880s. The Colorado resort is also home to the award-winning Spa of the Rockies where treatments focus on health and wellness.

Vicky Nash
Resort Trends, Inc. - tourism communications
Glenwood Hot Springs
401 North River Street
Glenwood Springs, CO 81601
United States