Giddens Homes Joins Eliant Verified Homebuyer Reviews Platform
Experience management company signs Giddens Homes to its best-in-class, new-home community review website, Eliant Reviews
ALISO VIEJO, Calif., November 22, 2019 (Newswire.com) - Eliant, the leader in experience management solutions for the homebuilding industry, today announced the signing of a new builder to its best-in-class, new-home community review website Eliant Reviews (https://reviews.eliant.com/giddens-homes). With these client additions, Eliant grows its listing of participating national and regional homebuilders to the Reviews platform.
“Our vision is for Eliant Reviews to become a go-to destination for veriﬁed, unbiased online reviews. With this addition to our already robust roster of participating clients, the platform becomes an even more valuable resource to the homebuying public,” stated Eliant's VP of Client Success, Fernanda Luick.
Launched in 2018, Eliant Reviews is a consumer-oriented platform that only includes evaluations completed by real customers. All homebuyer comments are verbatim, and no editing is permitted.
Aggregate ratings are published for the homebuilder, in addition to detailed ratings and comments per community. A fantastic sales and marketing tool, Eliant Reviews makes it easy for homebuilders to source and publish veriﬁed homebuyer reviews, respond to homebuyer comments directly, and build trust with prospective homebuyers who go online to research new-home communities.
“Research shows that consumer reviews are very inﬂuential on the homebuyer’s purchasing journey. We have found that homebuilders who publish veriﬁed homebuyer ratings and reviews experience higher degrees of brand trust and credibility, leading to more sales from referrals," Luick continued.
Eliant has been independently evaluating the customer experience performance of homebuilders across the country since 1984. Through its Eliant Home program, it measures homebuilders’ customer experience performance by surveying recent homebuyers across key purchase, quality and service dimensions. Those clients who want to take their transparency, customer service, and digital marketing to the next level can add Eliant Reviews to their existing experience management program. To learn more, visit Eliant.com or Reviews.Eliant.com.
Established in 1984 as the original homebuyer survey company, Eliant has evolved into a full-service experience management partner to the homebuilding industry. Powered by superior assessments and best-in-class technology, Eliant oﬀers homebuilders, trades, lenders, escrow oﬃcers and consumers reliable answers to their most critical homebuilding and home buying questions. Eliant is the parent of the annual Homebuyers’ Choice Awards, arbiter of homebuyer satisfaction in the homebuilding industry for more than 35 years. Headquartered in Aliso Viejo, CA, Eliant serves the nation’s top 150+ builders, conducting more than 125,000 assessments a year.
Source: Eliant, Inc.