First Stop Health Telemedicine Consults Increase 43% Since the COVID-19 Pandemic Began

Virtual care provider returns to under three-minute response times for consults

Telemedicine consults at First Stop Health as of April 6 were 43% higher than March 9, the beginning of the COVID pandemic in the U.S. While overall patient demand for telemedicine services has decreased in the past few weeks for the reasons set forth in our last release of statistics, requests for consults for coronavirus-related issues continued to increase and is now at 21% of all consults. Despite sustained overall increases in demand for consults, First Stop Health patients are back to receiving convenient access to care at an average doctor response time of less than three minutes.

Telemedicine is helping keep people away from medical waiting rooms and providing much-needed advice to anxious patients on how to operate in the presence of the highly contagious COVID-19 virus.

First Stop Health Telemedicine trends:

COVID-19
Consults*

Non-COVID-19
Consults*

Consult Increase
Since March 9

Median Doctor
Response Time

March 9

1%

99%

--

<6 minutes

March 16

9%

91%

78%

<15 minutes

March 23

9%

91%

92%

<11 minutes

March 30

20%

80%

57%

<9 minutes

April 6

21%

79%

43%

<3 minutes

*Percentage of telemedicine consults

According to the CDC, COVID-19 cases in the U.S. have increased from 647 on March 9 to more than 374,000 on April 6.

Learn more about First Stop Health by visiting fshealth.com.

About First Stop Health

First Stop Health provides care that people love. Patients can talk with doctors 24/7 via mobile app, website or phone. We help them save time and money with convenient, high-quality care. Our Telemedicine services are only available as an employee benefit program from employers.

Media Contact
Nick Severino | VP, Marketing | First Stop Health
888-691-7867 x-410 | nseverino@fshealth.com

Source: First Stop Health

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Categories: Healthcare

Tags: coronavirus, covid-19, health benefit, healthcare insurance, telehealth, telemedicine


About First Stop Health

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We provide care that people love. Patients can talk with our doctors 24/7 via mobile app, website or phone. We help them save time, avoid stress and feel better, faster. Plus, we guarantee employers will save money while caring for their employees.

Nick Severino
Nick Severino
Vice President of Marketing, First Stop Health
First Stop Health
233 N Michigan Ave. (Suite 1400)
Chicago, IL 60601
United States