Empathia, Inc. and ICAS International Announce Global Employee Assistance Program

Empathia, Inc. and ICAS International have signed a Strategic Collaboration Agreement that establishes a powerful new market proposition - LifeMatters Global. 

This comprehensive worldwide service enables U.S. multi-national companies to deliver a consistent Employee Assistance Program (EAP) benefit around the world with centralized account management and reporting.  LifeMatters Global includes local language EAP, legal and financial services, U.S. expatriate assistance, manager consultation and trauma response while supporting multi-national employer needs for local language promotions.

"Empathia is enthusiastic about the collaboration with ICAS International because of our combined ability to globally measure and report the impact of our services on workforce productivity both at a global and local and/or regional level"

Philip Chard, President and CEO of Empathia, Inc

LifeMatters Global is accessed through a worldwide distributed call center infrastructure allowing employees around the world to receive immediate 24/7 telephonic support from credentialed providers in their native language.  LifeMatters Global also provides access to specialized, scalable crisis response, in alignment with corporate risk policies, to effectively respond to and manage crises ranging from workplace violence to mass casualty situations and natural disasters. 

Empathia is enthusiastic about the collaboration with ICAS International because of our combined ability to globally measure and report the impact of our services on workforce productivity both at a global and local and/or regional level,” said Philip Chard, President and CEO of Empathia, Inc.

“This agreement brings together the unique reach that ICAS International offers with the strength of a highly respected U.S. and Canadian EAP provider to create a formidable global proposition,” said Stephen Galliano, CEO of ICAS International.

“ICAS International’s network of call centers and local provider networks spans the globe. These are staffed by teams of skilled, experienced counselling professionals with 27 different languages at their disposal, creating what we believe will be a first of its kind: a globally managed, locally-delivered workforce productivity, wellbeing and risk reduction benefit.”

For additional information on LifeMatters Global please visit our website.

About Empathia, Inc.

Founded in 1982, Empathia provides behavioral health solutions that improve the well-being, safety and productivity of organizations and individuals. The company has established itself as a quality provider for Fortune 500 corporations, public entities, and small business to address needs across its three product lines: LifeMatters®, Black Swan Solutions® and Culture1st®.  LifeMatters provides employee assistance, work/life services, manager consultation and referrals, critical incident response, and the Workplace Outcomes Suite reporting.  Black Swan Solutions provides stand-alone crisis planning, infrastructure and personnel.  Culture1st delivers leadership development, coaching, training and workplace culture optimization.

About ICAS International

ICAS International is a leading provider of global employee wellbeing services and critical incident support.  The company supports 2,000 companies with over 2 million employees worldwide.  Through their global network of ICAS and partner offices, they cover over 200 countries and territories worldwide, spanning six continents.  ICAS was established in the UK in 1987 as a specialized psychological services business and grew to become a market leader by the mid-1990’s.  They opened their first international office in the Netherlands in 1998 and have since opened 22 wholly-owned and affiliated offices carrying the ICAS brand throughout Europe, South America, South Africa, India and Asia.  In 2007, ICAS was sold to AXA PPP Healthcare Group as part of their global strategy to broaden their healthcare business and AXA ICAS International was formed.

Source: Empathia, Inc.

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Categories: Business News, Corporate Officers, International News, Local News, National News, Human Resources, Regional Business News

Tags: behavioral health, benefits, eap, employee assistance program, human resources, lifematters, lifematters global, productivity, wellbeing, work/life


About Empathia, Inc.

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Empathia provides global behavioral health solutions that improve the well-being, safety and productivity of organizations and individuals.

Empathia, Inc.
N17W24100 Riverwood Drive
Waukesha, WI 53188
United States