David Chasse of North Liberty, Iowa Knows Importance of Customer Retention With the Birthday Company
NORTH LIBERTY, Iowa, December 6, 2017 (Newswire.com) - In today's market, retaining current clients has become one of the critical and most laborious aspects of owning a business. David Chasse of North Liberty, Iowa founded The Birthday Company hoping to help with this problem.
During a time when the stock market is unsteady, consumers are hesitant about making drastic financial decisions. This uncertainty forces corporations to focus on retaining customers for the long term.
Under no circumstances will an account or client information be shared, sold, or disturbed.
David Chasse
When consumers are choosing a company, they want value and outstanding customer service. The consumer wants to feel valuable to the company and knows their business goes beyond the dollar.
The Birthday Company has helped companies bridge the gap between themselves and the consumer.
According to many studies, acquiring new customers can cost almost five times the amount than retaining current customers. Also, a two percent increase in customer retention has the same effect on a company as decreasing costs by ten percent.
Another report states that a dissatisfied consumer will tell between nine and 15 people about their experience. And about 13 percent of unsatisfied consumers describe their experience with more than 20 people.
"What I've learned over the past decade with The Birthday Company is that customer service is everything," explains Chasse. "Consumers want to feel unique and more than just an account number to the corporations. That's where I come in."
Establishing Everlasting Relationship Between Client and Business
One way to retain clients and add another aspect of excellent customer service are birthday cards, holiday gifts, and other anniversary acknowledgment.
"We believe that establishing relationships with customers and clients is a great way to ensure future business," says Chasse. "Our automated service is a simple, yet cost-effective avenue to keep your current clients happy."
What is significant about The Birthday Company's services is that there are no contracts. There are also no setup or services fees, and no minimum amount of clients required. Each company has secure online access to their account to view, edit, and manage all client mailings.
Chasse's company will also send out free birthday reminder emails the day before a client's birthday. This reminder ensures that a corporation never misses another essential client's birthday.
One of the unique services The Birthday Company offers is to upload an actual signature of the business or sender. This printed image is on all greeting cards mailed to clients. This high-resolution image is on all shipping labels and messages sent to the client.
Prices for customer appreciation and holiday gifts range from $2.95 to $55.95. This price range lets any company on any budget be able to afford The Birthday Company's services.
Chasse's company has dozens of client birthday gifts and cards to offer. These offerings are always in rotation. Therefore a client will never receive the same card or gift twice. This policy goes for gifts containing chocolates to gift cards to music CDs.
"No matter how many times you send a client our gifts, they will never receive the same package twice," promises Chasse. "Each time will be unique and special."
Providing Unique Services To Corporations And Businesses
Another benefit companies with signing up with Chasse's business is that accounts and databases are protected and safe. The client list is the property of the company and under no circumstances will The Birthday Company solicit the clients.
"Under no circumstances will an account or client information be shared, sold, or disturbed," guarantees Chasse. "The information entered is for the sole purpose of gift mailings to their clients only, and is completely their property."
Preserving customer service and client retention is essential to any business. That's why so many companies have signed up for The Birthday Company and Chasse's services. The make it easy to maintain the most important relationships.
For more information about The Birthday Company, please visit www.birthdayco.com.
Media Contact:
Eric Blankenship
Eric@netreputation.com
786-332-6554
Source: Web Presence, LLC
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