Datatel Announces New IVR Payments Edition to Help Businesses and Organizations Cope With COVID-19 Staff Disruptions

DatatelPay-By-Phone xPressRELIEF IVR Payments as a Service

​​​​​​Datatel Communications Inc., a leader in IVR Payments / Pay-By-Phone, today announced the release of a new Special Edition of its IVR Payments Solution. DatatelPay-By-Phone xPressRELIEF is specifically structured to help businesses respond effectively to disruptions caused by the COVID-19 Pandemic. 

​COVID-19 has dramatically impacted businesses' ability to respond to its customer phone inquiries, handle payment calls and maintain PCI compliance and data security. An increasing number of employees are either choosing to or being instructed to work from home, potentially seriously compromising customer service and payment security, due to the on-the-fly re-architecture of business and security processes that today’s rapidly changing developments are necessitating. 

During these very difficult times, we are relentlessly focused on making it easier for businesses and organizations that find themselves in the difficult position of having to re-shape their workforces and business in order to continue to service their customers and process payments over the phone 24/7, in the most secure way, while still meeting PCI standards.

Barnard Crespi, Datatel's Co-CEO

DatatelPay-By-Phone xPressRELIEF Edition IVR Payments is fully automated and allows businesses to process phone payments 24/7 in two different ways - 1) Customer Self-Service and 2) Agent Assisted for those businesses that still require the involvement of an agent/staff member in the customer engagement process.  

Implementation is quick, simple and can be operational in a matter of days. And to help with the financial uncertainty Datatel offers no-questions-asked cancellation policy. No need to commit to long-term contracts. Use this service on a month-to-month basis, for as long as needed.  

Among DatatelPay-By-Phone xPressRELIEF Edition’s many advantages are: 

  • Customers can securely make phone payments 24/7 outside regular business hours  
  • Works with customer service agents that are being re-deployed to work from home
  • Complies with industry security standards (PCI and HIPAA) 
  • Handles many concurrent calls without ever missing a payment
  • Transactions flow directly to their existing merchant account 
  • Implementation is quick and efficient. 

DatatelPay-By-Phone xPressRELIEF Edition supports the following payment gateways: Authorize.Net, CardConnect, ​TrustCommerce, OpenEdge (Global Payments), Global Payments, Moneris, Payrock (Caledon), MNI, Instamed, among others.  

“During these very difficult times, we are relentlessly focused on making it easier for businesses and organizations that find themselves in the difficult position of having to re-shape their workforces and business in order to continue to service their customers and process payments over the phone 24/7, in the most secure way, while still meeting PCI standards,” said Barnard Crespi, Datatel’s Co-CEO. 

About Datatel 

Datatel delivers innovative software and voice communication solutions to help our clients become more agile, profitable, and successful.  

​Datatel’s Pay-By-Phone / IVR Payments  as a Service provides businesses with the most robust and cost-effective way to securely and easily process credit card payments 24/7 over the phone, in a PCI-compliant environment.  

Datatel has been providing IVR Payment Solutions as a service to hundreds of businesses, healthcare providers, governments, and non-profit organizations for over 10 years.  

​Datatel’s success comes from investing in its people, clients, and technology. With a focus on innovation, Datatel has arrived at a service delivery model that guarantees its customers satisfaction.

Source: Datatel Communications Inc.