An industry pioneer, Houlne founded her virtual contact center services company more than 20 years ago. In a world of brick-and-mortar call centers, the company’s solutions continue to stand out, making its flexible staffing model even more viable today.
Alongside program alumni, Houlne will be recognized at a special dinner in July. Later, she will be among honorees at DBJ’s 10th annual awards and trade show in August.
“What an amazing group of women,” she said. “I look forward to meeting and learning from other business leaders.”
Based in Plano, Texas, Working Solutions is a woman-owned business. It has more than 100 employees and a network of 110,000-plus independent contractors nationwide. The company’s scalable business model enables agents, most of whom are women, to work from home, serving clients’ seasonal demands and selling cycles.
In an industry crowded with competitors, Working Solutions still distinguishes itself. Houlne points to reviews on Glassdoor, where employees and contractors rank companies. As a chief executive, she scores more than a 90 percent approval rating. The company earns up to a four-star recommendation.
“Glassdoor recognizes us as an ‘OpenCompany’, which speaks to our transparency to work for and with,” Houlne said. “As a U.S.-based operation, we keep the business close to home, for employees, agents and clients.”
For the third year in a row, remote work expert FlexJobs named Working Solutions among its Top 100 Companies, ranking it #7. Industry analysts Ovum and Gartner cite the company for its business process outsourcing and customer relationship management.
With 20-plus years of success, Working Solutions is a recognized leader in remote contact center services. Its on-demand workforce includes sales, customer service and technical experts with 110,000-plus agents registered nationwide. They deliver fast-flex business process outsourcing (BPO) solutions for clients and their customers across diverse industries, such as healthcare, retail, travel and hospitality.
Source: Working Solutions