Customer Support Level-Up for New Media Services

Online, November 17, 2010 (Newswire.com) - New Media services understand that Customer Support is an integral part of marketing and sales, ensuring 100% customer satisfaction and retention. Along with launching a new service website focused mainly on its Customer Support Services, NMS has redefined its Escalation Management Service and included Refund Management as part of its core Customer Support offering.

Escalation Management, NMS style, specializes in providing client end-users with competent, timely and a well-managed resolution for all their account concerns. It boasts a thorough account issue investigation and covering refunds, complaints and disputes. Live operators handle subscriber interactions both via Voice and Email, as well as submission of Timely Reports. Most importantly, NMS guarantee that this service is cost-effective for the client's company.

Refund Management, in a nutshell, is a client's personal international fund-management provider, managing monetary transfers for all business concerns. This service possesses Efficient and Personalized handling of Refunds and Disbursements. It features Global money transactions and transfers, currently covering countries like the USA, Canada and Australia, taking note that other countries are very much available upon request. Lastly, it is also cost-effective for any client's company by turning potential losses into real gains.

The NMS Customer Care Support for Voice and Email make certain that each and every call or email is handled promptly, with a personal touch. Service features include Quick & On-Demand Support, Timely Reporting and Customer Retention. Live Operators communicate with client End-Users 24/7, assisting them on Product Information plus Billing and Account Queries.

All of these services are presented, bird's eye view approach, on its service website to give potential clients an overview and a slight feel on what NMS had to offer.

These Customer Support Services are designed for one thing - letting all dedicated, extremely responsive and customer-oriented NMS Live Operators manage all client customer needs while they focus on their core business.