CRMI and Marketii Honors 39 Companies for Delivering 'World-Class' Customer Service; 5 Cited for Certification in Employee Customer Relationship Training

Recipients of CRMI and Marketii 2019 NorthFace ScoreBoard Award℠ and CRMI's CEMPRO Award℠ have consistently exceeded customers' expectations with highly engaged employees

Customer Relationship Management Institute LLC (CRMI) and their strategic partner Market Intelligence International (Marketii), both experienced specialists, announced today that 39 companies have qualified to receive the NorthFace ScoreBoard Award 2019 (now in its 20th year) for superior customer service. Also, CRMI recognized five companies for engaging employees to meet the rigorous customer relationship training requirements needed for CEMPRO Award certification.

NFSB Award 2019 Recipients:


Twenty-time recipients: Summit

·         Haemonetics Corporation: Braintree, MA

·         Kronos Incorporated: Lowell, MA

Nineteen-time recipients: Summit

·         ZOLL Medical Technical Service: Chelmsford, MA

Eighteen-time recipients: Summit

·         Alfa Wassermann LLC: West Caldwell, NJ

Seventeen-time recipients: Summit

·         Boston Scientific Corporation: Natick, MA

Sixteen-time recipients: Summit

·         FLIR: North Billerica, MA

Fifteen-time to twelve-time recipients: Summit

·         None

Eleven-time recipients: Summit

·         ACIST Medical Systems Inc: Eden Prairie, MN

Ten-time recipients: Summit

·         NETSCOUT: Westford, MA

Nine-time recipients: Summit

·         Diagnostica Stago Inc: Parsippany, NJ

·         Pitney Bowes Software, Worldwide Software Support: Troy, NY

·         Wolters Kluwer Health, Learning, Research & Practice: Norwood, MA

·         Wolters Kluwer - UpToDate: Waltham, MA

·         ZOLL Medical Customer Support: Chelmsford, MA

Eight-time recipients: Summit

·         CA Technologies / A Broadcom Inc company: Washington DC

·         ERT: Philadelphia, PA

·         Yaskawa America Inc: Waukegan, IL

Seven-time recipients: Summit

·         Avaya Inc: Coppell, TX

·         Nutanix Inc Support Services: San Jose, CA

Six-time recipients: Summit

·         Alfresco Software Inc: San Mateo, CA

Five-time recipients: Summit

·         Citrix Systems Inc: Ft. Lauderdale, FL

·         Deltek Inc: Herndon, VA

·         Fresenius Kabi USA LLC: Lake Zurich, IL

·         Wolters Kluwer Health Individual Member: Hagerstown, MD

 Four-time recipients:

·         Rubrik Inc: Palo Alto, CA

·         Kongsberg Digital Inc: Asker, Norway

·         Cohesity Inc: Santa Clara, CA

 Three-time recipients:

·         Cengage Learning Inc: Independence, KY

·         Hologic Domestic Service: Marlborough, MA

·         Hologic Technical Service EMEA: Manchester, UK

·         InterVision Systems LLC: Chesterfield, MO

·         Nutanix Inc Consulting Services: San Jose, CA

·         Veritas Technologies LLC: Santa Clara, CA

·         Zeus Industrial Products Inc: Orangeburg, SC

Two-time recipients:

·         Braze Inc: New York, NY

·         Druva Inc: Sunnyvale, CA

·         Hologic Customer Support EMEA: Manchester, UK

·         REPLIGEN Corporation: Waltham, MA

·         Thycotic Software Inc: Washington DC

First-time recipients:

·         Bracco: Spring Valley, CA

CEMPRO Award 2019 Recipients:

First-time recipients:

·         REPLIGEN Corporation: Waltham, MA

·         Yaskawa America Inc: Waukegan, IL         

Two-time recipients:

·         Rapiscan Systems: Torrance, CA

Three-time recipients:

·         Rubrik Inc: Palo Alto, CA

Four-time recipients:

·         Fresenisus Kabi USA LLC: Lake Zurich, IL

Note to Editors: City and state denotes company HQ or principal location where CX strategy work was conducted.

About CRMI and Marketii.

For more information on qualifying for NFSB - CEMPRO Award, visit or contact Diane Rivera, (978) 710-3269,

Source: Customer Relationship Management Institute LLC (CRMII)

About Customer Relationship Management Institute LLC (CRMI)

Since 1999, Customer Relationship Management Institute LLC (CRMI) has been a pioneer in promoting that providing consistently superior Customer Experience (CX) AND Employee Experiences (EX) is the most critical components of a company's' DNA.

Customer Relationship Management Institute LLC (CRMI)
PO Box 323
Chelmsford, Massachusetts

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