COLUMBUS, Ohio, December 4, 2018 (Newswire.com) - ContactUS Communications, a U.S.-based provider of contact center services, launched its Master Agency division, anchored by NICE inContact, to better serve its clients and the global contact center market. The new division opens with strong market momentum, including the selection of ContactUS and NICE inContact CXone by a leading enterprise technology provider based on vision and ability to help drive business value.
ContactUS, equipped with an experienced in-house development team, builds unique API connectors to complement NICE inContact CXone’s more than 250 APIs to provide deeper value than off-the-shelf purchases allow; a substantial differentiator for ContactUS’ Master Agency division.
Sub Agents that partner with ContactUS have the advantage of offering best-in-class technology and best-in-class contact center outsourcing services, making ContactUS a one-stop shop for both partners and customers. ContactUS is actively recruiting ecosystem vendors and resellers seeking a different and innovative option in their channel model; one that delivers end-client value and holds a high standard for excellence among its vendors and offered services.
Chief Business Development Officer at ContactUS Jonathan Dunham says, “Our Master Agency division allows us to offer leading-edge technology, managed services and deep integrations. Over the years, ContactUS has built groundbreaking applications to fill a variety of client needs. Our portfolio includes social media customer care, CRM, ticketing, SMS and real-time mobile applications. It’s time to maximize the benefit of these applications with the NICE inContact CXone open cloud customer experience platform in order to deliver more tailored and comprehensive solutions. Navigating the transition to cloud is challenging and our ability to offer outsourcing services along with technology strengthens the customer journey.”
“Companies across all industries are recognizing the benefits of cloud technology for their contact centers,” said Paul Jarman, CEO NICE inContact. “NICE inContact CXone™ cloud customer experience platform helps companies differentiate from the competition and win in today’s experience economy. We are pleased to welcome ContactUS as a partner with NICE inContact.”
About ContactUS Communications
ContactUS Communications is a U.S.-based contact center services organization supporting global brands across a variety of industries. The company’s highly experienced management team delivers outsourced customer care, inbound and outbound sales, customer retention and win-back programs, as well as technical support. ContactUS is not a commodity player or an answering service. ContactUS provides dedicated customer service staff, supervision and management to measurably improve clients’ business performance - all while maintaining an efficient cost structure. ContactUS accomplishes this through the highest-quality service delivery, investing in world-class technology as a competitive advantage.
About NICE inContact
NICE inContact is the cloud contact center software leader with the world’s No. 1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan and DMG. www.niceincontact.com
NICE inContact is part of NICE, the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Source: ContactUS Communications