ClearTech Founder Christina De Bono Named to Systems Contractor News Hall of Fame
2020 Inductee's Customer Service Focus Has Won Industry-Wide Notice
PASADENA, Calif., January 23, 2020 (Newswire.com) - In introducing its newest Hall of Fame members, Systems Contractor News identified a trait common to all five inductees: “They never give up.” That’s especially true for Christina De Bono, founder of Altadena, California-based ClearTech AV. Once a lonely voice calling for improved customer service in her industry, she has become a high-profile example of what integrators can achieve by putting their clients first in every interaction.
“We founded ClearTech on the guiding principle of establishing life-long relationships with our clients,” says De Bono. “When we opened our doors, most AV integrators were focused on selling solutions and moving on. Service was almost an afterthought.
“Well, that no longer cuts it. Our clients don’t just need the gear – they need the ongoing benefits those solutions provide, with no downtime.”
That’s what makes ClearTech special, says De Bono. “We are dedicated to total lifecycle services support. At ClearTech, the service experience begins even before our clients sign on with us, and lasts far beyond installation.”
According to De Bono, “It all starts with listening. We get to know our clients’ businesses and objectives, understanding what they need – and what they don’t. This enables us to design solutions that not only solve a problem but enable new possibilities for growth."
But no solution, no matter how well-tailored to a client’s specific needs, has value unless it performs reliably, which is why ClearTech provides comprehensive, ongoing service and support to keep its clients’ technology up and running. “We provide boots-on-the-ground assurance that we’ll be there not just to resolve problems, but to prevent them from occurring in the first place,” she says.
That caliber of commitment isn’t just relevant to clients, explains De Bono. “I think also about our industry partners. Architects and designers, as well as vendors, take a risk in their choice of communication technology providers because clients won’t just blame the integrator for a failed solution, they’ll blame the one who chose that integrator.”
For De Bono, being named to the SCN Hall of Fame is a humbling experience, but also a deeply gratifying one. “It’s powerful validation of our conviction that service goes right to the heart of what our clients need to compete – more than that: to lead – in a digitally dominant era.”
ClearTech AV provides a comprehensive range of communication technology solutions, with a particular focus on the needs of higher education and business clients. The firm was founded in 2010 by Christina De Bono and today is led by her and Chief Technology Officer Joe Perez.
Contact CHRISTINA DE BONO at email@example.com or 626.744.1391.
Categories: Business Technology