Clarabridge to Share Social Customer Experience Strategies at Dreamforce 2012
Online, September 13, 2012 (Newswire.com) - WHAT: Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics, today announced it will be exhibiting at Dreamforce 2012, Booth #129, Sept. 18-21, in San Francisco. As the world's largest cloud computing and enterprise technology event, Dreamforce 2012 invites attendees to connect with customers, partners and employees in entirely new ways with social.
WHO: Clarabridge helps organizations harness data from various sources, such as data collected through Salesforce, Radian6, social media sites, emails, surveys and others, and turn it into actionable insights - creating enterprises devoted to optimal customer experience by truly listening to, acting on and anticipating their customers' needs. With hundreds of different communication channels and customer touch points, today's organizations need to tap into multiple integration points to truly take advantage of the Voice of the Customer (VoC).
Sid Banerjee, CEO of Clarabridge, will be available at the event to further discuss Clarabridge's CEM solutions. Banerjee is widely regarded as a leading mind and market driver in the CEM, business intelligence and text mining industries. Spanning a career of more than 20 years, Banerjee has a deep history of helping the world's leading social enterprises harness their internal and external data sources to get a universal look at their customers.
WHERE: Dreamforce 2012
Moscone Center, San Francisco
Clarabridge Booth #129
WHEN: Tuesday, Sept. 18, 2012-Friday, Sept. 21, 2012
CONTACT: To learn more about the Clarabridge solution, stop by the Clarabridge Booth #129, email us at inquiries@clarabridge.com, or call us at (571) 299-1800.
To schedule a briefing with Sid Banerjee, CEO of Clarabridge, at the event, contact Megan Coyle at 212.255.0080, ext. 14, or clarabridge@articulatecomms.com.
About Clarabridge
Clarabridge is the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in voice-of-the-customer feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power, L'Oreal, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy's International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit http://www.clarabridge.com or on Twitter: @clarabridge.
# # #
Media Contacts
Serina Aswani
Clarabridge, Inc.
serina.aswani@clarabridge.com
571.299.1896
Megan Coyle
Articulate Communications Inc.
clarabridge@articulatecomms.com
212.255.0080, ext. 14