Chase Response Client Wins Best Customer Focus Award
Online, October 26, 2010 (Newswire.com) - Columbus Direct has been awarded a Best Business Award for Best Customer Focus. As a client of Chase Response, this is positive recognition of the excellent customer management services which continue to be delivered to their customers.
Columbus Direct is a leading travel insurance specialist meeting the travel insurance needs of over 11m customers over the last 10 years. Chase Response has provided a very successful online and offline sales, customer servicing and claims management solution for Columbus Direct since 2004.
Rob Thomas, Columbus Direct Marketing Manager said:
"Customer satisfaction is one of the key driving forces behind Columbus Direct and being able to provide a quick, efficient and hassle-free service to our customers is extremely important to our success. We are so pleased that we've picked up this award - it is great to be recognised for one of the things we care about most - our customer service."
Martin Puttock, General Manager Chase Response added:
"We are delighted that our client has received this prestigious award. It reinforces the commitment we make to our clients and their customers to deliver consistently high levels of customer service from our contact centres in the UK and South Africa.
We are proud to represent Columbus Direct and share their dedication to exceeding customer expectations and delivering an exceptional experience across all channels of communication."
The Best Business Awards are one of the UK's most renowned business awards. The Awards attract a wide range of entries from across all industry sectors from large international PLCs and public sector organisations to dynamic and innovative SMEs.
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