Cerner Earns Top Client Satisfaction Ratings for Inpatient EHR Vendor in Large Health Systems and Medical Centers, 2020 Black Book Survey

Cerner is recognized as the top-rated inpatient EHR vendor for hospitals and health systems over 250 beds. Cerner also ranked highest client experience scores in Children's Hospitals, Academic Medical Centers, and in Outsourced Tech Support to hospital networks.

Black Book Research announced the top comprehensive information technologies for electronic health record as collected from 2,009 large health systems and hospitals in the annual crowdsourced poll of user experience and client constancy. Over thirty-five percent of all US major health systems and affiliated hospitals participated in this year’s surveys, representing 740 institutions.

Black Book Market Research LLC measures customer satisfaction across eighteen EHR-centric, key performance indicators: strategic alignment of client goals; innovation and optimization; training; client relationships and cultural fit; trust, accountability, transparency, and ethics; breadth of offerings, client types, delivery excellence; deployment and implementation; customization; integration, connectivity and interfaces; scalability, client adaptability, flexible pricing; compensation and employee performance; reliability; brand image and marketing communications; marginal value adds and modules; financial and managerial viability; cybersecurity; support and customer care; and best-of-breed technology and process improvement.

Cerner achieved the top ratings in seven of these eighteen key performance indicators in the competitive vendor evaluation.  Cerner also achieved top ratings for Academic Medical Centers and Teaching Institutions,  and top ratings for Childrens’ hospitals and systems in the 2020 Black Book surveys.

Black Book decrees that every department of the survey-participating hospitals have the opportunity to contribute individual input into the score to most accurately reflect how clinicians, financial staff, nurses, physicians, ancillary units, and operations evaluate the usability and functionalities of their EHR, as well as IT staff and management on their implemented healthcare technologies and electronic health records systems.

The survey methodology and full listing of hospital EHR solutions vendor rankings can be found at Black Book’s website

About Black Book

Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the coding solutions vendors covered and encompassed in the surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media before firm notification of rating results and does not solicit survey participation fees, review fees, inclusion or briefing charges, or involve consultant firm collaboration with Black Book before the announcement of the polling outcomes.

In 2009, Black Book began surveying the client experience of healthcare software and managed services users, as well as polling for trend identification, industry insights, and outcomes. Black Book expanded its survey prowess and reputation of independent, unbiased crowd-sourced surveying to technology professionals, physician practice administrators, clinicians, user level staff, financial leaders, executives, and board members. Consultants and advisor satisfaction polls were first issued in 2011. In 2012, Black Book included payer organizations and insurers, and in 2015, launched panel surveying of healthcare consumers. 

For Black Book vendor satisfaction rating methodology, auditing, resources, comprehensive research and ranking data see or contact

Source: Black Book Research


Categories: Healthcare

Tags: Cerner, Cerner Corporation, Children's Hospitals, EHR, electronic health records, hospital systems, large hospitals, Medical Centers, Millenium

About Black Book Market Research

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Black Book Market Research LLC, provides healthcare IT users, media, investors, analysts, quality minded vendors,prospective software system buyers, and pharmaceutical manufacturers with client experience competitive analysis and purchasing trends.

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