Black Book of Outsourcing Announces Top Document Process Outsourcing Vendors for 2016

Black Book of Outsourcing First Quarter Report for Document Process Outsourcing (DPO)

Tampa, Florida,

"These companies have anticipated the twists and turns in the DPO business landscape and have provided their customers with the service, trust, and performance which allow them to stand-alone."

Scott Wilson, Black Book Founder/ CEO

Black Book of Outsourcing has completed its first report of 2016.  This year’s exhaustive survey has identified the best international vendors, within the Document Process Outsourcing (DPO) industry.  


The past year has been a contradiction, seeing both a consolidation within the industry and new and identifiable streams of business growth.  As document outsourcing has matured and  become mainstream, the industry has been able to weather the uncertainty of financial markets and has seen an upswing in growth.

This year ten top vendors stand out among the world-class leaders and performers in the DPO industry.  

The Black Book of Outsourcing annual survey poses 18 key performance indicators (KPIs) to the customers, clients and decision makers. 

Black Book developed an index for determining the top vendors succeeding at delivering client experiences across the most demanded functions in the current DPO environment. The Black Book index is intended to reflect the highest customer satisfaction results in its user surveys. The index is designed for market buyers to compare outcomes and capabilities based on peer ratings and respective business needs. Among the respondents, 35 percent were practice administrators/financial officers, 44 percent were the practice's lead IT staff member/CIO.

The Black Book index is based on the DPO components that improve practice productivity and profitability; and contrast the capabilities of competitor vendors against emerging DPO requirements, usability, innovations and advancements.

Black Book research concluded that ten vendors from a large international field   scored consistently among the top performing DPO's in 2016 user polls.

Vendors mentioned in the report: (listed alphabetically)


Canon/Océ Business Services


DTI Global

Hewlett Packard

HOV Services


Innodata Isogen


Iron Mountain



Pitney Bowes


RR Donnelley

Standard Register


TPF Group

Williams Lea

Xerox Global Services

 Black Book of Outsourcing provides users, media, investors, analysts, quality- minded vendors, prospective software system buyers and manufacturers and other interested sectors of the outsourcing industry with comprehensive comparison data of the industry's top respected and competitively performing vendors. Black Book of Outsourcing employs in- depth key performance indicators targeted at ensuring high product and service performance through customer experience vendor comparisons.

For methodology, auditing, resources, comprehensive research and ranking data visit:




Source: Black Book of Outsourcing

About Black Book of Outsourcing

Market research, polling and customer satisfaction surveying firm serving the outsourcing, technology, offshoring, and managed services industries.

Black Book of Outsourcing
3030 N. Rocky Point Drive , #150
Tampa, Fl