Black Book™ Announces Eighth Annual Revenue Cycle Management Technology and Outsourcing Solutions Top Client-Rated Honors

The highest ranked vendors in customer satisfaction and client experience are announced by Black Book Research in 20 specific categories of RCM Software Tools and RCM Outsourcing Services. In total, 522 hospitals and inpatient organizations and 3,980 physician practices were represented in the sweeping Q1-Q3 2018 series of polls.

Black Book™ surveyed nearly 4,500 hospital and health system Chief Financial Officers, Vice Presidents of Finance and RCM, Controllers, Business Office Managers, Staff, Consultants and Directors to determine the top-performing vendors among in-demand financial software, systems and outsourcing services, and assess the gaps and urgencies of RCM financial administration.

Additionally, 3,660 physician office business office managers and 941 outpatient, alternative care, clinics, IDN physician practices and ancillary facilities also submitted ballots and evaluated separately.

With health system margins sinking to less than three percent nationwide, providers urgently seek opportunities for capturing all revenue through updated software solutions and innovative outsourcing models.

Black Book conducts polls and surveys with healthcare executives and front-line users about their current technology and services partners and awards top-performing vendors based on performance based on 18 indicators of client experience, loyalty and customer satisfaction.

“The latest wave of challenges accompanying the shift to value-based care find most providers navigating through empowering virtual health, initiating highly patient positive experiences and sinking margins," said Black Book's Managing Partner Doug Brown. "Revenue cycle management is now the most pressing strategic focus in health systems nationwide with system transformation vendors, solutions optimization consultants and RCM outsourcing firms in huge demand.”

Black Book's 2018 RCM solutions survey results can be viewed at https://blackbookmarketresearch.com/finance-revenue-cycle-management.

Ranking highest in RCM solutions services client experience for 2018 are:

END-TO-END RCM SOFTWARE & TECHNOLOGY, HOSPITAL CHAINS, SYSTEMS, CORPORATIONS, INTEGRATED DELIVERY NETWORKS & CORPORATION: OPTUM360

END-TO-END RCM SOFTWARE & TECHNOLOGY, HOSPITALS UNDER 100 BEDS: TRUBRIDGE

END-TO-END RCM SOFTWARE & TECHNOLOGY, HOSPITALS 101-200 BEDS: WAYSTAR

END-TO-END RCM SOFTWARE & TECHNOLOGY, HOSPITALS 200+ BEDS: CHANGE HEALTHCARE

END-TO-END RCM SOFTWARE & TECHNOLOGY PHYSICIAN PRACTICES & GROUPS: WAYSTAR

END-TO-END RCM OUTSOURCING, HOSPITAL CHAINS, SYSTEMS, CORPORATIONS, INTEGRATED DELIVERY NETWORKS & CORPORATION: OPTUM360

END-TO-END RCM OUTSOURCING, HOSPITALS UNDER 100 BEDS: TRUBRIDGE

END-TO-END RCM OUTSOURCING, HOSPITALS 101-200 BEDS: GEBBS

END-TO-END RCM OUTSOURCING, HOSPITALS 200+ BEDS: COGNIZANT TRIZETTO

END-TO-END RCM OUTSOURCING, HOSPITAL AFFILIATED PHYSICIAN PRACTICES & GROUPS: R1 RCM

PATIENT PAYMENT SOLUTIONS: INSTAMED

COMPLEX CLAIMS SOLUTIONS: COGNIZANT BOLDER

PATIENT ACCESS SOLUTIONS: RECONDO TECHNOLOGY

HOSPITAL CLAIMS & DENIAL MANAGEMENT: EXPERIAN HEALTH

PHYSICIAN CLAIMS CLEARINGHOUSE: COGNIZANT TRIZETTO

PATIENT PAYMENT ANALYTICS: REVSPRING

PROVIDER CONTRACT MANAGEMENT SYSTEMS: NTHRIVE

REVENUE RECOVERY SOLUTIONS: REVINT SOLUTIONS

REVENUE CYCLE MANAGEMENT OPTIMIZATION CONSULTANTS: HAYES MANAGEMENT CONSULTING

RCM BUSINESS INTELLIGENCE & DECISION SUPPORT: DIMENSION INSIGHT

About Black Book

Black Book™, its founder, management and staff do not own or hold any financial interest in any of the vendors covered and encompassed in the RCM surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor notification of rating results and does not solicit vendor participation fees, review fees, inclusion or briefing charges, consultation requirements and/or vendor collaboration as Black Book polls vendors' clients.  

Black Book™ has polls for vendor satisfaction and industry trends across the healthcare software/technology and outsourcing sectors around the globe. Since 2009, Black Book began polling the client experience of now over 606,000 healthcare software and services users. Black Book expanded its survey prowess and reputation of independent, unbiased crowd-sourced surveying to IT, clinical, operations and financial professionals, physician practice administrators, nurses, consultants, executives and hospital information technology managers. For methodology, auditing, resources, comprehensive research and Revenue Cycle vendor ranking data, see http://www.blackbookmarketresearch.com or contact us at research@blackbookmarketresearch.com.

Source: Black Book Research


Categories: Hospitals and Clinics, Physicians, Healthcare Technology

Tags: change healthcare, conifer, hayes management, optum, parallon, recondo, revenue cycle management, revspring, trubridge, waystar


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Black Book Market Research LLC, provides healthcare IT users, media, investors, analysts, quality minded vendors,prospective software system buyers, and pharmaceutical manufacturers with client experience competitive analysis and purchasing trends.

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