Avolanta Partners With Duck Creek Technologies, Offering Customer Service Tools to Help Carriers Drive Revenue

Avolanta's partnership with Duck Creek allows carriers to leverage core administration system data to create an intelligent and proactive approach to customer engagement

Avolanta announced today that it has partnered with Duck Creek Technologies (Nasdaq: DCT), a leading provider of SaaS insurance core systems, to offer insurance carriers the option to provide a proactive approach to customer service leveraging Avolanta's customer engagement platform. Duck Creek Claims is a comprehensive claims management solution that helps insurers manage the entire claims lifecycle - from first notice of loss to settlement - in a single integrated solution. Together, Duck Creek Claims and the newly-released Avolanta Interact Claims Notifications package available on Duck Creek's Content Exchange provide insurers the ability to send emails and SMS notifications for common claims events such as the completion of a first notice of loss report and claim payments. The notifications are based on Avolanta communication templates that blend static text with dynamic data such as claim #, claimant name, etc. from Duck Creek Claims. Templates can be customized to match the needs of each customer.

"Our team has an extensive background in both insurance technology and customer engagement. For many insurance carriers, there has been a disconnect between core systems and communication platforms due to misconceptions that it was not easy to integrate the two. Our goal is to provide carriers with a simplified way to be proactive in their customer service initiatives by blending these technologies," said Chuck Wilson, Co-Founder of Avolanta. "We believe blending Avolanta's multi-channel customer engagement platform with Duck Creek's core capabilities provides their customers with a solution that policyholders expect."

Avolanta offers a complete customer engagement SaaS platform that helps insurance companies of all types and sizes drive revenue by providing a digital experience for agents and policyholders. Made up of three components, Acquire, Interact and Serve, the platform provides digital solutions for the entire customer journey from point of sale to policy servicing. The initial Duck Creek integration will focus on the Interact component.

"To help insurers meet today's customer expectations, it was important to align with a partner that employs modern SaaS solutions that make the claims experience as painless as possible for insureds," said Elizabeth Del Ferro, Vice President of Partner Go-To-Market at Duck Creek Technologies. "Avolanta's customer engagement platform makes it easier and more efficient for insurers to communicate with their insureds during their times of need, and Duck Creek is happy to welcome them into our rapidly-growing partner ecosystem."

About Avolanta

Avolanta is a software company that helps insurance companies drive revenue by providing a better digital experience for agents and policyholders. By providing a collaborative, mobile-first and flexible interface, Avolanta's solutions help transform the complete customer journey from quote and application capture to customer engagement and policy servicing. To learn more, visit www.avolanta.com.

About Duck Creek Technologies

Duck Creek Technologies (Nasdaq: DCT) is a leading provider of core system solutions to the P&C and General insurance industry. By accessing Duck Creek OnDemand, the company's enterprise Software-as-a-Service solution, insurance carriers are able to navigate uncertainty and capture market opportunities faster than their competitors. Duck Creek's functionally-rich solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. For more information, visit www.duckcreek.com.

Avolanta Media Contact:

Jennifer Wilson

jennifer.wilson@avolanta.com

571.643.6424

Source: Avolanta

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Categories: Insurance

Tags: claims servicing, customer engagement, customer experience, customer service, insurance, insurance technology, insuretech, property & casualty, saas


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