Avamere Employees Feel Overwhelmingly Positive About Patient and Resident Experience
WILSONVILLE, Ore., August 6, 2019 (Newswire.com) - Over 90 percent of the 2,510 employees who took a recent survey from the Avamere Family of Companies believes Avamere cares about the patient, resident, and family experience.
“The employee satisfaction survey is an important human resources tool used to gauge the pulse of an organization and how our most important assets (people) feel about their work environment (culture), among numerous other aspects of the total organization,” said Colby Strunk, Risk and Compliance Coordinator for the Avamere Family of Companies.
This question was crucial to see how staff perceive executive leaders’, managers’, and field employees’ level of caring about what the Avamere teams strive to accomplish every day: “to enhance the life of every person we serve.”
“Avamere practices what we preach, and that is integrity above all else,” Strunk said. “We have strong guiding core values that are in line with and directly contribute to a high level of patient and family care. I am delighted and encouraged that our staff feel as strongly as we do about our heart of service for those entrusted to our care.”
This question was part of a 30-question employee satisfaction survey created as part of the People Priority, one of Avamere’s strategic priorities.
Their work in this priority includes measuring customer feedback and staff perception, defining their customer service model, and evaluating hospitality.
The Avamere customer experience model is a holistic approach that emphasizes their heart of service – built on the foundation of proactive personalized attention, clear communication, active listening, empathy, and responsiveness.
Avamere uses results from employee and patient surveys to ensure team satisfaction and ensure patients are receiving the high-quality standards Avamere has implemented.
The 2019 employee survey responses on patient and resident experience across all business lines ranked from 90 to 94 percent. Strunk states they aim to increase their satisfaction to 95 percent by the next annual satisfaction survey.
About the Avamere Family of Companies
Founded in 1995 and based in Wilsonville, Oregon, the Avamere Family of Companies provides assisted living, independent living, memory care, rehabilitation, home care, transitional care, and more. Today Avamere’s diverse companies operate in 246 locations across 18 states with over 8,800 employees. Avamere is proud to be considered one of Oregon’s most admired companies as they continue to serve their valued patients and residents. For more information, please visit avamere.com.
Avamere Family of Companies
25115 SW Parkway Ave, Suite B
Wilsonville, OR 97070
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Source: Avamere Health Services