SAN MATEO, Calif., September 8, 2020 (Newswire.com) - Augmentum has announced its innovative VELO Table Management System has been selected by Australia's Crown Sydney Hotel Resort to deliver the ultimate table games experience in Crown Sydney's new prestigious gaming facilities at the city's most luxurious venue. With VELO, Crown Sydney elevates its guest experiences and modernizes its workforce operations with transformational next-generation technology delivering workforce mobility combined with real-time transparency.
Augmentum's VELO Table Management System is a best-in-class product exclusively dedicated to the operation of table games including Baccarat, Blackjack and Roulette. VELO's holistic approach to player activity management equips the workforce with detailed player activities across gaming, entertainment, dining, and other guest services. VELO's modern visual touch-based user experience accelerates learning, reduces training time, and virtually eliminates human errors. For the gaming workforce, VELO Table Management System works the way they want to – intuitively, quickly, flexibly, and accurately, empowering them to serve an elevated guest experience.
To Crown Sydney, VELO Table Management System transforms operational processes such as transparent and continuous gaming assets lifecycle management, real-time guest intelligence for on the spot decision making, and mobile delivered real-time analytics of table win/loss. VELO's modernized workflow and mobile first design enables Crown Sydney to serve guests and empower its workforce.
Rising gracefully and spectacularly above Sydney's bountiful shoreline, the arrival of Crown Sydney redefines bespoke luxury gaming experience. The architecturally-designed premium players only gaming areas are luxuriously modern and overlook the mesmerizing panoramic views of the Sydney Harbour.
"Crown prides itself on decades of experience in refining the art and craft of hospitality excellence, ensuring every guest's experience is an unforgettable one," said Sean Knights, Executive General Manager – Gaming, Crown Sydney. "Crown's casino management system strategy selects the best products that fulfill the businesses' unrelenting insistence on providing an excellent guest experience and VELO completes this strategy by modernising the systems and practices."
"Augmentum's innovative VELO Table Management System will enable the Crown Sydney team to spend less time on systems and devote more time to ensuring all of the customer touchpoints are woven into the overall guest experience." Sean Knights further added, "When Crown Sydney opens, its workforce will be mobile enabled and not bound by physical locations, enabling them to service guests on the spot. This empowers our workforce and enhances productivity."
"Augmentum is pleased to be selected by Crown Sydney to be their technology partner," Dr. Leonard Liu, Chairman and CEO of Augmentum, added. "Crown Sydney is the epitome of luxury, style, and sophisticated guest experiences. VELO Table Management System reimagines the digital experience with an emphasis on accelerating the velocity of gaming, enabling higher gross gaming revenues. Augmentum products and solutions will help Crown Sydney to deliver the ultimate guest experience in its new world-class destination."
About Augmentum, Inc. – Humanizing Enterprise Digital Transformation
Augmentum is a specialist in digital transformation, enterprise software solution development, and technology services. Augmentum co-innovates with world-class clients, employs human centered strategies and leading-edge technologies, to produce mission critical, award winning, transformational digital experiences. Augmentum has nearly two decades of experience in hospitality, casino and integrated resort operations globally. Connect with us at www.augmentum.com