Athenahealth Earns Sixth Consecutive #1 Client Experience Rating in Outsourced Physician Practice Revenue Cycle Services, Black Book Survey

 Black Book Research announced that athenahealth has been named the top-rated vendor for revenue cycle managed services in physician practices, clinics and ambulatory health organizations. The award is achieved from the accumulated client experience scores in the 2021 RCM survey responses from 5,091 practice managers, physicians, business office support staff representing 1,555 medical practices and 690 outpatient facilities.

In a marketplace of several hundred core and niche Revenue Cycle Management (RCM) solutions vendors, the current Black Book survey respondents evaluated healthcare provider managed services across the enterprise in all stages of financial operations from patient registration through posting, payments and performance reporting. athenahealth has been top-rated in customer satisfaction in the Black Book annual survey processes since 2016.

Full results can be found at

Black Book conducts crowdsourced polls and surveys with healthcare executives and front-line users about their current technology trends, services partners and awards top-performing vendors recognition based on performance based on 18 RCM-specific indicators of client experience, loyalty and customer satisfaction including innovation, training, trust and ethics, breadth of services, interoperability, scalability and cybersecurity.

About Black Book

Black Book™, its founder, management and staff do not own or hold any financial interest in any of the vendors covered and encompassed in the RCM surveys it conducts including athenahealth. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor notification of rating results and does not solicit vendor participation fees, review fees, inclusion or briefing charges and/or vendor collaboration as Black Book polls vendors' clients.

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Source: Black Book Research