Argos Health Rated Highest in Client Satisfaction for Complex Claims Solutions, 2019 Black Book Healthcare CFO Survey

With claims denials increased 100 percent since 2013, nine in 10 providers are turning the complicated complex claims processing to highly adept external vendors

Black Book Market Research LLC’s annual poll of over 1,110 CFOs, financial management and business office solution users evaluating customer satisfaction with enterprise complex claims management vendors revealed that Argos Health had achieved top client experience and product loyalty user scores.

Eighty percent of American hospital CFOs surveyed report in Q2 2019 that the costs of denied claims to their health system have reached three percent or more of their net patient revenue.

Ninety-six percent of health systems leaders surveyed in the Q2 2019 also report they are now in the process of evaluating, acquiring and/or deploying advanced, external complex claims solutions.

“Write-offs have doubled over the last five years and payers’ automated system algorithms are now rejecting, downgrading and placing complex claims in very lengthy medical review processes which the typical healthcare business office is not staffed to handle,” said Doug Brown, president of Black Book Research, the study authors. “With the average hospital margin thinning to less than two percent, the need for higher net revenue, improved cash flow and reduced time in accounts receivable is critical to some organizations' survival in 2020.”

Black Book Market Research LLC measures customer satisfaction across 18 copyrighted key performance indicators: Strategic Alignment of Vendor Offerings to the Client’s Mission and Goals; Innovation and Optimization; Training and Education; Client Relationships and Cultural Fit; Trust, Accountability, Ethics and Transparency; Breadth of Offerings; Deployment and Implementation; Customization; Integration and Interfaces, Interoperability and Connectivity; Scalability and Client Adaptability; Vendor Staff Expertise and Performance; Reliability; Brand Image and Marketing Communications; Marginal Value Adds; Vendor Financial Viability and Managerial Stability; Data Storage Services; Support and Customer Care; and Best of Breed Technology and Process Improvement.

Argos Health achieved top user honors in 12 of the 18 complex claims solutions' specific KPIs.

In order, the top 10-rated cost accounting and business decision support vendors this year are:

ARGOS HEALTH

WAYSTAR

ACCELICLAIM

OPTUM360

NTHRIVE

PLEXIS

QUADAX

COGNIZANT ROI BOLDER

AVAILITY

DST SYSTEMS

The full listing of financial digital transformation product rankings in 16 functional categories can be found at Black Book’s website: https://blackbookmarketresearch.com/finance-revenue-cycle-management.

About Black Book Market Research LLC

Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the vendors or public relations firms covered and encompassed in the surveys it conducts. Additionally, Black Book does not contract for, barter, exchange or accept direct services from any public relations firm mentioned in the rankings. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor/firm notification of rating results and does not solicit vendor/agency participation fees, review fees, inclusion or briefing charges, consultation requirements and/or vendor collaboration as Black Book polls' clients.

Since 2010, Black Book Market Research LLC has polled the vendor and service firm satisfaction in the software/technology and managed services sectors around the globe. 

For methodology, auditing, resources, comprehensive research and detailed results on the product and services rankings, see http://www.blackbookmarketresearch.com.

For more information, contact our survey team leaders at research@blackbookmarketresearch.com.

Source: Black Book Research


Categories: Hospitals and Clinics

Tags: claims, claims management, complex claims, healthcare finance, hospitals, medical groups, physicians


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Black Book Market Research LLC, provides healthcare IT users, media, investors, analysts, quality minded vendors,prospective software system buyers, and pharmaceutical manufacturers with client experience competitive analysis and purchasing trends.

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