Allscripts Earns 6th Consecutive Top Integrated EHR RCM Rating in Community Hospital User Satisfaction, 2022 Black Book Survey

One thousand seven hundred and forty-two EHR users in community hospitals weigh the key performance indicators of trust, accountability, transparency, and ethics as most important in 2022's unifying, cloud-based EHR vendor selections.

Black Book Research announced the top comprehensive information technologies for integrated electronic health records and revenue cycle software, as collected from health systems and hospitals in the annual crowdsourced poll of user experience and client constancy. This year's polling represented over one-fourth of all U.S. community hospitals and included physicians, nurses and clinicians, ancillary technologists, financial staff and administrators. In total, 1,742 users provided individual feedback on their client experiences.

Black Book Market Research LLC measures customer satisfaction across 18 user-centric, key performance indicators: strategic alignment of client goals; innovation and optimization; training; client relationships and cultural fit; trust, accountability, transparency, and ethics; breadth of offerings; delivery excellence; deployment and implementation; customization; integration, connectivity and interfaces; scalability, client adaptability; flexible pricing; reliability; brand image and marketing communications; marginal value adds and modules; financial viability and managerial stability; cybersecurity; support and customer care; and best-of-breed technology and process improvement.

Allscripts achieved the top ratings in eleven of these key performance indicators in the competitive vendor evaluation, which included the client experiences from five other major EHR RCM vendors, compared to five top ratings for Cerner in second place, and two for last place MEDITECH.

The migration of community hospitals moving from disparate electronic health record platforms onto a unified cloud-based EHR platform will solve many of the problems that persist in 2022 according to 83% of technology respondents to the survey. 

Ninety-five percent of respondents highly agree that cloud-based community hospital EHR platforms are the solution to increasing interoperability and accessibility to patient data, and consolidated information technology services to provide economies of scale and support to all community hospitals earning higher user satisfaction among clinicians, staff and consumers. 

"Hundreds of community hospitals operate on separate EHR platforms, making it challenging for the hospitals to function as an interconnected and unified system," said Doug Brown, President of Black Book Research. "The lack of EHR interoperability continues to prevent physicians and ancillaries from having a full picture of the care consumers may be receiving at other hospitals and make collaborating across the system difficult."

Black Book decrees that every department of the survey-participating hospitals have the opportunity to contribute individual input into the score to most accurately reflect how clinicians, financial staff, nurses, physicians, ancillary units, and operations evaluate the usability and functionalities of their EHR and RCM, as well as IT support staff on their implemented financial technologies and electronic health records systems. 

Four components encompass the Black Book integrated hospital technology ratings for community hospitals: Patient Records Management, Interoperability and Connectivity, Revenue Cycle Management, and Analytics.

The survey methodology and full listing of solutions vendor rankings can be found at Black Book's website

About Black Book
Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the software, services and solutions vendors covered and encompassed in the surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media before firm notification of rating results and does not solicit survey participation fees, review fees, inclusion or briefing charges, or involve consultant firm collaboration with Black Book before the announcement of the polling outcomes.

In 2009, Black Book began surveying the client experience of healthcare software and managed services users, as well as polling for trend identification, industry insights, and outcomes. Black Book expanded its survey prowess and reputation of independent, unbiased crowd-sourced surveying to technology professionals, physicians, administrators, clinicians, user-level staff, financial leaders, executives, and board members. Consultants and advisor satisfaction polls were first issued in 2011. In 2012, Black Book included payer organizations and insurers and, in 2015, launched panel surveying of healthcare consumers. 

For Black Book vendor satisfaction rating methodology, auditing, resources, comprehensive research and ranking data, see or contact

Source: Black Book Research

About Black Book Market Research

Black Book Market Research LLC, provides healthcare IT users, media, investors, analysts, quality minded vendors,prospective software system buyers, and pharmaceutical manufacturers with client experience competitive analysis and purchasing trends.

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