Alaska Airlines, Qatar Airways, Emirates and JetBlue Announced as Recipients of APEX's 2019 Global Passenger Choice Awards

 Members of the Airline Passenger Experience Association (APEX) gathered in Boston Monday night to honor the recipients of the 2019 Passenger Choice Awards (PCAs). The awards recognize excellence in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi. 

The APEX PCAs are based on passenger feedback gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel-organizing app. Using a five-star scale, more than one million flights were rated by passengers across nearly 500 airlines from around the world between July 1, 2017, and June 31, 2018. First, passengers rated their overall flight experience from one to five stars. On the same screen, passengers were given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment and Wi-Fi. The single screen rating allows airline passengers to easily rate their flight in less than 15 seconds.

The PCAs were independently certified by a professional external auditing company and used to determine the ratings within the five subcategories.


·        Alaska Airlines: Best Seat Comfort

·        Qatar Airways: Best Cabin Service

·        Emirates: Best Entertainment

·        Qatar Airways: Best Food & Beverage

·        JetBlue: Best Wi-Fi 

Although the winners of the Global PCAs were announced at APEX EXPO, the regional awards will be announced and presented at APEX’s upcoming regional events.

The APEX Awards Ceremony – hosted by Brian Kelly, CEO and founder of The Points Guy – took place during APEX EXPO, an exclusive members-only event attended by more than 5,000 industry professionals, including representatives from more than 100 airlines who drive continuous improvement in the passenger experience, including advances in entertainment and connectivity, comfort and ambiance, catering and other services. APEX EXPO co-located with International Flight Services Association (IFSA) Conference & EXPO and Aircraft Interiors Expo (AIX) Americas.

For four-decades, APEX has represented the world's leading airlines, suppliers and related companies and, with its members, continues to elevate the passenger experience. APEX airline members may participate in a program to receive exclusive access to the anonymous feedback provided by the airline’s passengers, which can be used to curate best practices and improve in-flight experiences for travelers. 

For more information and photos about the Official Airline Ratings and all the awards given out at the APEX Award Ceremony, please visit, sign up for the APEX Daily Experience e-newsletter or follow APEX on TwitterFacebookInstagram and LinkedIn.

Media Contact: 
Robin Applebaum 

About The Airline Passenger Experience (APEX)

APEX encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. As a non-profit, APEX reinvests all of its resources to better serve its members. Every day, APEX members evaluate the passenger experience through an influential community and are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft to airport lounges and inflight dining. For more than four decades, APEX has worked to strengthen the industry and enable business opportunities through education, innovation, networking and recognition.

Source: APEX (The AIrline Passenger Experience Association)

About APEX (Airline Passenger Experience Association)

As a global non-profit and one of the world’s largest international airline associations, APEX advances ‎passenger experience with the backing of nearly every major airline and valued supplier for more than 40 years.‎

APEX (Airline Passenger Experience Association)
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