Agilence Adds 23,000 New Deployed Locations & Investments in Artificial Intelligence (AI) to Wrap a Strong 2019
MOUNT LAUREL, N.J., January 23, 2020 (Newswire.com) - Agilence, Inc., the leading provider of operational analytics & reporting solutions to the retail, restaurant, and convenience industries, today announced continued growth driven by product enhancements, capital investments and strong sales.
“Year after year, our data analytics platform continues to improve and advance as a result of our fantastic developers and customer input. 2019 was no different as we expanded the functionality of Agilence’s technology and made significant strides in maintaining our position as the leader in data analytics for the retail, restaurant and convenience industries,” said Russ Hawkins, President and CEO of Agilence.
In 2019, Agilence welcomed 16 new customers and hundreds of new users from over 23,000 locations. The new customers are spread across the grocery, pharmacy, convenience, specialty retail and restaurant industries as well as from new industries such as construction supply, fuel-retailing and hotel business. Internally, Agilence also added five professionals to the team to aid in the continued delivery of superior customer service.
Agilence received numerous honors in 2019 including a Stevie Award for Customer Service Team of the Year for the second year in a row. Agilence is currently a finalist for a 2020 Stevie Award in the same category. Agilence also increased its average Net Promoter Score (NPS) to 80, a score nearly double the industry average of 41.
2019 also welcomed strategic growth financing from Accel-KKR Credit Partners, a fund managed by leading, technology-focused investment firm Accel-KKR. Agilence is using this investment to catalyze growth. The investment in Agilence marks Accel-KKR Credit Partners’ 18th investment.
As 2019 wrapped up, Agilence put the final touches on its latest software release. “We recently announced our 2.8 software release which introduces exciting new Artificial Intelligence (AI) functionality and all-new mobile capabilities to our platform,” said Russ Hawkins, President and CEO of Agilence. “These new features go a long way in helping us achieve our mission of eliminating data access bottlenecks, enabling alignment of objectives from top to bottom in our client operations and empowering even non-technical users to make better, timely, data-driven decisions.”
Agilence, Inc. is the industry leader in Operational Analytics & Reporting for retail, restaurant and convenience organizations. Agilence develops the Agilence Analytics™ Platform, a highly flexible and powerful cloud-based reporting solution that provides organizations with a complete view of their business, empowering them to make informed decisions faster, increase sales, and eliminate losses. Agilence, Inc. is headquartered in Greater Philadelphia.
Source: Agilence, Inc.
Categories: Retail Technology