ACS Industrial Services: Right to Repair Coalition Emphasizes Lasting Changes Sparked by Computer Technology

Massachusetts voters are facing a decision that will heavily impact the way auto mechanic shops and dealerships operate in terms of high-tech vehicle repair. ACS Industrial Services, electronics repair company, weighs in on the current debate.

Before automakers began creating cars with high-tech computerized control systems, mechanics were easily able to diagnosis and repair problems on a wide array of vehicles. However, now that more of these software-sensitive automobiles are on the market, repair shops are facing difficulty with providing their customers with the appropriate services. Dealerships, on the other hand, strive to protect such technology as a way to encourage their customers to seek repair exclusively from dealer services. As a company that has tracked the evolution of computer systems and specialized in a variety of technological repairs, ACS Industrial Services notes that this issue is one that comes down to customer satisfaction.

A recent Wall Street Journal article explains the details of this dispute and indicates that Massachusetts may be the first state to introduce "right to repair" legislation. When the state's voters next approach the polls, they will have a choice whether to approve such law that will require auto manufacturers to provide the same information to independent mechanics as they do for dealer repair shops. ACS Industrial Services notes that this is a great chance to get a real consumer opinion on the issue - something that could pave the way for similar laws in other states.

Despite having already invested $60,000 into new tools that address software malfunctions in cars, mechanic Glenn Wilder tells The Wall Street Journal that he still encounters problems. In one case, Wilder was performing a simple tire change on a Mercedes-Benz SUV, to find that a computer glitch had locked the car from operation and had to be sent to the dealership. To counter Wilder's reasoning, manufacturers claim that "right to repair" legislation would prevent these sensitive systems from being compromised and copied.

In a recent press statement, ACS Industrial Services responded to the debate, "While we can understand both sides' concerns, ultimately the public deserves to have more reliable and affordable choices in auto repair. In the long run, providing the same diagnostic and repair information to both independent and franchised auto repair shops will be beneficial not only to the public, but to the vehicle makers in terms of public perception of their brand."


ACS Industrial Services , founded in 1999, provides expert commercial and industrial electronics repair. The trained and qualified representatives at ACS Industrial Services handle repairs for LCD and CRT monitors, power supplies, touch screens, industrial and printed circuit boards, light curtains, test equipment, servo motors and drives, CNC equipment, encoders, Spindle, AC, DC, and VFD drives, PLCs, medical monitors, and telecom equipment. With locations in Hunt Valley, Maryland, and Hickory, North Carolina, ACS Industrial Services repairs equipment for a wide range of clients, including Fortune 500 companies and sole proprietors.