RapportBoost.AI CEO to Present and Chair Panels on Digital and Omnichannel Success at eTail West

Company to showcase artificial intelligence platform that optimizes live chat for increased sales, customer satisfaction and agent happiness

RapportBoost.AI, a Los Angeles-based technology company that applies artificial intelligence to conversational commerce, will exhibit in booth S58 at eTail West in Palm Springs Feb. 26 – March 1. RapportBoost.AI’s CEO, Tony Medrano, will also be chairing two panels on Digital and Omnichannel Success at 2:50 p.m. and 4:35 p.m. on Feb. 28.

The company will showcase success stories from online retailers who have utilized RapportBoost.AI’s Artificial Intelligence-powered live chat training and optimization solutions to increase conversions, customer satisfaction and revenue. Visitors to the RapportBoost.AI booth at eTail West can sign up to win a free Amazon Echo device.

“Working with RapportBoost.AI is one of the most innovative things we have done in the 10 years I have been a sales leader at Jenny Craig. It is definitely a game changer,” says Heidi Rote, Director of North America Sales Center at Jenny Craig. “Deploying their Artificial Intelligence was smooth, its guidance precise, and the immediate impact on measurable success, breathtaking.”

Deploying their Artificial Intelligence was smooth, its guidance precise, and the immediate impact on measurable success, breathtaking.

Heidi Rote

Director of North America Sales Center at Jenny Craig

“AI, machine learning and voice-enabled commerce are quickly becoming a pervasive part of the e-commerce landscape, and retailers need to adapt to how they are impacting the customer experience to remain competitive,” said Lori Hawthorne, Senior Analyst and Divisional Director for eTail. “We’re proud to include enterprise technology companies like RapportBoost in the ongoing conversation around AI best practices at eTail West.”

“Our AI platform, Maci™, analyzes millions of chat conversations for use of tone, language, personality and emotional intelligence,” said Tony Medrano, CEO of RapportBoost.AI. “We help live chat sales teams during their interactions with website visitors and help sales supervisors train new agents to improve chat conversion rates and increase order size.”

The eTail West conference is where the top minds in retail meet, collaborate and learn about what’s disrupting the industry today and how it will change tomorrow. The conference is designed specifically to help companies grow their businesses and profits by cutting out the fluff and providing attendees with content from retail innovators in the trenches. Additionally, eTail West will feature a “Best-In-Class” awards program on Feb. 28.

About RapportBoost.AI

RapportBoost.AI is an Artificial Intelligence company that uses proprietary machine learning to optimize live chat conversations for brands that sell online. Its AI platform, Maci™, delivers a sustained lift to chat revenue, conversion rates, average order size, and customer satisfaction while helping managers with training, quality assurance and team efficiency. RapportBoost.AI’s platform can be configured to measure and improve any chat-related outcome important to an online brand. Learn more about how to optimize live chat sales for your brand from the team at RapportBoost.AI.

Source: RapportBoost.AI


Categories: e-Commerce, Internet and e-Commerce, Instant Messaging and Chatting, Saas (Software as Service), Artificial Intelligence and Expert Systems

Tags: conversational commerce, customer support, e-commerce, eTail West, live chat


About RapportBoost.AI

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RapportBoost.AI uses machine learning to help chat agents build relationships with customers and sell more effectively. RapportBoost's proprietary platform helps chat agents use the right language, cadence, sentiment, and timing with customers.

RapportBoost.AI
3711 Ocean Front Walk
Marina Del Rey, CA 90292
United States