Lakewood Auto Insurance Agent, Scott Bazz Awarded Third Distinction from J.D. Power And Associates
American Family Insurance Lakewood branch announces that its agent Scott Bazz has received his third distinction for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.
Online, November 14, 2011 (Newswire.com) - American Family Insurance is a leading provider of offering auto, homeowners, life, health, commercial and farm/ranch insurance in 19 states. Backed by a team of highly qualified and trained local agents, the Madison, Wisconsin-based company is the nation's third-largest mutual property/casualty insurance firm, and the 14th-largest property/casualty insurance group.
Proof positive of American Family Insurance's commitment to quality services is its local agent from Lakewood, Colorado, Scott Bazz, receiving the Distinguished Insurance Agency distinction from J.D. Power and Associates. Mr. Bazz has qualified for this award for three consecutive years in a row.
According to 80215Insurance.com, only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.
80215Insurance.com notes that Mr. Bazz's service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers' overall experience with their current American Family agent. In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by the global marketing information services firm.
"This is our fifth year of applying the Distinguished Insurance Agency criteria to our agents," said Jack Salzwedel, American Family president and chief operating officer. "With each passing calendar quarter, American Family has witnessed an improvement in customer service. Our agents are strongly attuned to the needs of our customers and how best to meet those needs."
Being a Distinguished Insurance Agency recipient, Mr. Bazz has met or surpassed the overall national average, and passed a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.
Working for Lakewood auto insurance arm of American Family Insurance, Mr. Bazz joins agents who have demonstrated the highest level of commitment to outstanding customer service. He has been an agent for the company since January 1996. Aside from serving Lakewood, CO, his agency also offers Arvada auto insurance services.
For an award-winning Lakewood auto insurance firm, clients should visit http://www.80215insurance.com and discover for themselves American Family Insurance's excellence in customer service.
