BALTIMORE, July 16, 2020 (Newswire.com) - Insightin Health, provider of data-driven decision-making technology for a personalized healthcare experience and “Next Best Action” recommendations, has announced an expanded, multi-year partnership with Gateway Health Plan, Inc. (“Gateway”), a leading managed care organization that believes in caring for the whole person in all communities where the need is greatest.
Gateway is leveraging Insightin Health’s industry-changing platform, inGAGETM, to deliver an end-to-end decision process that encompasses touchpoints along a member’s personal healthcare journey—from Health Risk Assessments (HRAs) through to Care Plan deliveries. The artificial intelligence-driven platform applies Natural Language Processing (NLP) to collect HRA and Social Determinants of Health (SDoH) data from multiple sources, instantly creating a personalized care plan for each member. This creates a single point of access to the care management process. Insightin’s centralized and fully automated platform provides Gateway the ability to drive personalized touchpoints with its members to trigger HRA completion.
“The Model of Care implementation process is a good example of the silos and fragmentation that exists across the healthcare industry,” states Loretta Adams, Vice President of Clinical Services at Gateway. “Historically, vendors manage just one part of that overall process. We were pleased to discover that Insightin Health brings it all together seamlessly. We are now reducing manual interventions thus enabling our care managers to reinvest even more time into providing personalized member experiences. Insightin Health’s platform has simplified this process so that we can focus on getting our members the care and resources they need when they need them.”
“We are thrilled to be awarded this long-term opportunity to help Gateway improve its member experience and play a key role in helping to drive better health outcomes,” said Enam Noor, CEO & Founder of Insightin Health. “Delivering a Health Risk Assessment at the time of enrollment is providing Gateway the ability to deliver a personalized approach at the start of the care plan process. Our machine learning-driven technology allows Gateway to aggregate member behavior and interactions which then enable the “Next Best Action” recommendations to deliver improved member engagement and higher utilization for a healthier population.”
About Insightin Health
Insightin Health delivers the industry’s only single platform which provides a complete personalized member engagement for each step of the health care journey. The core platform inGAGE™ combines medical, clinical, cognitive, and social determinants of health to recommend the Next Best Action (NBA) for each person. Health plans can improve quality measurements, gain higher member satisfaction, and increase member retention. The simple integration and easy-to-use inGAGE™ creates an effective shift towards a healthier population for the health plans. For more information, visit https://www.insightinhealth.com.
Shayna Etches, Marketing Manager
Source: Insightin Health