First Stop Health Helping Workers at Mid- to Large-Sized Businesses Get Speedy Access to Virtual Doctors

Telemedicine provider connecting clients' employees to doctors within three minutes, despite higher utilization amid COVID-19 pandemic

Despite higher than usual volume due to the COVD-19 pandemic, telemedicine consults at First Stop Health, as of April 13, were being delivered at the same under-three-minutes response time as prior to the coronavirus outbreak. First Stop Health conducted its first COVID-19 consult on March 9.

While utilization among First Stop Health clients remains substantially higher than its 48% average — already among the highest in the industry — patients continue to receive convenient access to high-quality care quickly, without leaving their home. Fifteen percent of its consults were related to COVID-19, as of April 13. 

As Americans are told to shelter in place, First Stop Health Telemedicine is helping keep people away from medical waiting rooms and providing much-needed advice to anxious patients on how to operate in the presence of the highly contagious COVID-19 virus.

First Stop Health Telemedicine trends:

COVID-19 Consults*

Consult Increase Since March 9 

Median Doctor Response Time

March 9



<6 minutes

March 16



<15 minutes

March 23



<11 minutes

March 30



<9 minutes

April 6



<3 minutes

April 13



<3 minutes

*Percentage of telemedicine consults

According to the CDC, COVID-19 cases in the U.S. have increased from 647 on March 9 to more than 579,000 on April 13.

Learn more about First Stop Health by visiting

About First Stop Health

First Stop Health provides care that people love. Patients can talk with doctors 24/7 via mobile app, website or phone. We help them save time and money with convenient, high-quality care. Our Telemedicine services are only available as an employee benefit program from employers.

Media Contact

Nick Severino | VP, Marketing | First Stop Health

888-691-7867 x-410 | 

Source: First Stop Health


Categories: Healthcare Insurance

Tags: coronavirus, covid-19, health benefit, healthcare insurance, telehealth, telemedicine

About First Stop Health

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We provide care that people love. Patients can talk with our doctors 24/7 via mobile app, website or phone. We help them save time, avoid stress and feel better, faster. Plus, we guarantee employers will save money while caring for their employees.