The City of Sparks, NV Launches New Constituent Services Platform
The City of Sparks, NV has selected PublicStuff to power the new service request system. The system enables residents to submit requests and issues directly to City officials through web and mobile phone tools.
Online, May 2, 2011 (Newswire.com) - The City of Sparks has launched a new constituent service request platform that is available online and on mobile phones. Through the platform, residents are able to request a variety of City services, including pothole repairs, abandoned vehicles, new development permits, tree trimming and many other services. The system is powered by PublicStuff, which has been working with Sparks officials to strengthen the lines of communication between the City and its residents and increase efficiency in responding to public requests.
The PublicStuff citizen portal is a service that enables Sparks residents to submit online service requests directly through the City's website in addition to submitting these requests through any mobile phone device, regardless of the wireless provider. The following mobile phone options are available for residents to submit service requests: iPhone, Blackberry and Android application, a general mobile site that is compatible with any phone that has internet access and SMS text messaging capabilities. Once a request is submitted, residents can easily track their requests and receive status updates from The City of Sparks. City staff utilize PublicStuff's professional software to manage and improve the efficiency with which they respond to the needs of the public.
"Despite these challenging economic times for the City of Sparks, we are still committed to listening and responding to the needs of our residents," said Sparks Mayor Geno Martini. "PublicStuff's cutting edge technology will make it easier for our citizens to report problems, particularly during a time when we have less staff to monitor and evaluate the needs of our city. The platform is a valuable and useful tool that is easy to operate. The folks at PublicStuff should be commended for providing an important service for the public at an affordable cost," he said.
"We are excited about working with the City of Sparks, NV. The administration is an innovator in the area of civic participation. The City now provides an online and mobile-based venue for citizens and businesses to connect with Sparks's leaders and services. This is an exciting opportunity for the City of Sparks to further modernize the way it communicates and provides services to its residents, while increasing internal efficiency." said Lily Liu, Founder & CEO of PublicStuff.
To access any of these services, please visit the following links:
Online Portal: http://cityofsparks.us/city-services/contact-sparks
iPhone App: http://itunes.apple.com/app/sparks-publicstuff/id431419508?mt=8
Mobile Site: http://www.publicstuff.com/iframe/index/sparks-nv
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ABOUT PUBLICSTUFF, LLC. - www.publicstuff.com
Founded in 2009, PublicStuff's web-based solution addresses the service needs of both residents and managing agencies. The online consumer platform allows the public to request services to a variety of organizations. The online municipal platform allows agencies to cost-effectively manage communications with customers and better manage the service delivery process. PublicStuff increases customer participation while also driving down costs for agencies. PublicStuff is located and operated in New York, NY.
Contact: Lily Liu, CEO
liu@publicstuff.net
914.325.8690
pro.publicstuff.com
Online pressroom: http://pro.publicstuff.com/about/press.html