Technical Support: Online Client Service Software

Software for technical support is available on trial. It would provide a fillip to your customer support and take it to the next level, where you would be in a better position to manage your clients.

Change the way you service your clients and see difference in the profit margin in short time. This move would free your customer care executives and you would be able to use your manpower in the best possible way. On the other hand, the clients would receive a royal treatment and they would remain loyal to your business forever.

"Your clients have issues but most of the times the issues are minor in nature. You have established a client service system that involves registering complaint, forwarding complaint to concerned person and solving the problem. Meantime, the care executives update the clients about status of their tickets. It is a length and frustrating system," said the software provider.

For technical support, you can rely on our software. It would create an online platform, where your clients would be able to interact with your customer care staff. Also we would create a knowledgebase for your customer staff and clients. The clients could find solutions to minor problems from the knowledgebase.

Also the customer care staff could use the knowledgebase as a reference, when providing information to the clients. The online platform would work in close association with your call center. Also the platform would be linked to social media to allow your clients to use the platform from their social networks.

"You would find that your clients are posting their complaints and issues on their Facebook accounts. You can direct your customer care staff to take care of the FB postings and in this way help your staff provide satisfactory customer care service," added the software provider.

Quality technical support through online platform would increase credibility of your business. It would make your business reliable. When your customers would be able to access information in a hassle free way, they won't think of leaving your business.

For More Information Please Visit Here:

8 Sayadla Buildings
Smouha, No. 605, Alexandria, Egypt
Zip Code: 21311
phone no.: +(20)102 530 5174

Categories: Computers and Software

Tags: case management software, live customer service, social media customer service

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Akila Ady
8 Sayadla Buildings Smouha, No. 605, Alexandria, Egypt Zip Code: 21311 phone no.: +(20)102 530 517