Prime Telecommunications, Inc. Develops Customer Advocate Department to Provide Valued Customers with An Even Higher Level of Service and Satisfaction
Customer Advocates to Help Businesses Take Advantage of Leading Technology to Increase Profitability and Give Them a Competitive Advantage
Online, June 24, 2014 (Newswire.com) - Prime Telecommunications, Inc. an industry leader in telecommunications, announced today that the company has developed a new department to provide current and prospective customers with an even higher level of service and satisfaction. The Customer Advocate Department will help businesses of all sizes take advantage of leading communications technology to increase profitability, enhance productivity, and give them a competitive advantage in their marketplace.
"We conducted a thorough needs analysis of our vast customer base and found that companies were interested in learning more about the latest developments in communications, find creative ways to reduce costs, and obtain a better understanding of how to efficiently utilize technology to grow their organizations. However, these same companies didn't have the means, resources, or expertise to stay at the forefront of advancements in technology," said Vic Levinson, President of Prime Telecommunications, Inc.. "This attitude is very different than recent years when executives were only concerned with plugging in the equipment and letting them run on their own. Technology is changing so rapidly that in order to remain competitive one has to adapt and maximize it to the fullest extent or they may not be around tomorrow."
The mission of Prime Telecommunications, Inc.'s Customer Advocate Department is to engage the telecommunication company's customers and proactively make them aware of technologies that they haven't currently adopted which could greatly benefit their business. Some examples of these technologies include Voice over Internet (VoIP), call accounting, web and audio conferencing, call center applications, and hosted applications. Through its strategic partnerships with leading industry providers, Prime Telecommunications can easily coordinate and implement numerous solutions, which in most cases will have an immediate impact on the performance of any company. Each Customer Advocate will communicate critical information via online technology seminars, ongoing email newsletters, and one-to-one communication.
Joe Donahue, Sr. Chief USN (ret.), will be heading the Customer Advocate Department. An industry veteran with over 24 years communications experience in the US Navy and over a decade of client facing experience at Prime Telecommunications. Joe Donahue holds multiple industry certifications from both service providers and manufacturers across a wide range of areas- from communications technologies to data centers. With experience on both the practical business side and technology, Mr. Donahue is poised to become the trusted advisor bringing updated technology solutions to Prime's client base.
"We strongly believe that our Customer Advocate Department will keep our customers educated on an ever changing technological environment and enhance the performance of their business," added Mr. Levinson. "Our objective is to assist our customers in bridging the gap to technology and design a game plan to successfully implement it within their companies. Our success depends on those businesses we serve and I feel it is Prime Telecommunications' duty, as their strategic telecommunications partner, to provide an avenue that will help them experience significant success."