Working Knowledge CSP Awarded KM Consulting Contract by State of Wisconsin Department of Employee Trust Funds

Working Knowledge CSP will provide analysis and consulting advice on the design, development, implementation, and sustainment of the Department of Employee Trust Funds (ETF) evolving and comprehensive enterprise Knowledge Management Framework. KM Training is also a deliverable.

Bill Kaplan

The State of Wisconsin Department of Employee Trust Funds (ETF) competitively awarded Working KnowledgeCSP , a service disabled veteran owned small business, a multi-year contract with options to provide Knowledge Management (KM) Consulting support.  Working KnowledgeCSP will provide analysis of ETF KM requirements and consulting advice on the design, development, implementation, and sustainment of the ETF's evolving enterprise Knowledge Management Framework.  KM Training is also part of the delivery requirements.

Working KnowledgeCSP, in collaboration with subcontractor B3 Group, Inc, and ETF, will enable a corporate environment that fosters a desire for knowledge capture, retention, and reuse among the leadership and workforce that ensures its continual application, distribution, and creation. The ETF will be able to link their people and their knowledge together with an effective KM framework and supporting KM technologies that will also facilitate the enabling behavior that sustains both its use and the return on the investment in its use.

One of the several knowledge challenges that the KM Framework will address is the challenge of workforce turnover and knowledge loss that the ETF, like many other organization in both the public and private sectors, is confronting. According to Bill Kaplan, Founder of Working KnowledgeCSP, "...effective KM is more important than ever as huge demographic shifts threaten the conservation of both organizational knowledge. Baby boomers are retiring while Generation Y workers, with their tendency to change jobs often and their independent way of working, are coming to dominate the workforce. Add to that challenges like shifts in workforce due to promotion, job transfer, and career change, and the ability to capture, adapt, transfer, and reuse the critical and relevant knowledge of the organization becomes absolutely critical for mission accomplishment and stakeholder satisfaction."


Bill Kaplan, Founder of Working KnowledgeCSP, stated that "It's important for state organizations, and all organizations for that matter, to recognize that the challenge of workforce turnover and knowledge loss will only intensify and the alternative to doing nothing is a critical and negative impact on performance at the individual, team and organization level in support of their constituents. The State of Wisconsin ETF should be commended for their insight to this challenge and the recognition that they can best serve their customers and deliver the value that their customers expect, with an improved ability to find the knowledge ETF needs, when they need it, so they can efficiently and effectively address the concerns of and requests of the ETF customer. We're proud to be part of the solution!"

Working KnowledgeCSP is a knowledge management consulting company and service disabled veteran owned small business headquartered in Great Falls, VA.


Categories: Project and Program Management, State or Provincial Government, Information Systems

Tags: knowledge management, knowledge management consulting, workforce turnover and knowledge, Working Knowledge CSP


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Working KnowledgeCSP is an independent, internationally recognized knowledge management consulting company designing and delivering end-to-end knowledge management solutions to enable clients to create value from their knowledge.

William S. Kaplan
William S. Kaplan
Press Contact, Working KnowledgeCSP
Working KnowledgeCSP
Great Falls, VA 22066
United States