SP Marketplace Announces Citizen Services 311 on Office 365

SP Citizen Request System provides full featured, cost-effective citizen services solution for small to medium cities and counties.

SP Marketplace (www.spmarketplace.com), the leader in Office 365 business portals and applications, announced SP Citizen Request System (SP CRS) for small- to medium-size cities and counties (SMC). SP CRS transforms local governments’ existing Office 365 implementations into a next generation, full featured 311 citizen services application that dramatically improves response times and streamlines back-office department processes. Built on Office 365 and SharePoint Online, and driven by a best practices design, SP CRS supports the entire service life cycle from citizen request capture to citizen request resolution. 

A cost-effective yet full featured solution that leverages the power of the Office 365 cloud platform

With SP CRS, small- to medium-size local governments now can offer constituents a level of service once only available to larger organizations. SP CRS goes beyond a basic 311 system by providing an integrated citizen services system. This system offers intuitive web and mobile forms for citizen request submissions, a CRS Central Portal for management and dispatch of requests, and customizable department service desks. Because SP CRS runs on Office 365 in the cloud, it requires no additional hardware nor software, and IT support requirements are minimal.

“Until now, citizen service or 311 systems were only available to larger cities and counties,” said Darrell Trimble, CEO at SP Marketplace. “Now, by leveraging the Office 365 cloud platform, we can deliver a solution that provides easy citizen access through any device and service desk automation across departments without a large infrastructure investment.” ​​

Unlike expensive standalone solutions, SP CRS leverages the power of the Office 365 platform, including its document sharing, collaboration, workflows, email, and Office apps like MS Word, Excel, and Outlook. Cities and counties can even use the power of Skype for Business to communicate directly via phone or chat with citizens or staff.

Additionally, SP CRS features include:

•      Citizens submit issues and requests via web, mobile, email or telephone

•      CRS staff answer, dispatch, track and manage requests through a Citizen Services Central Portal

•      Requests are selectively or automatically routed to department service desks for resolution

•      Automated notifications and updates between the department, Citizen Central and the citizen

•      Mobile responsive citizen request web forms integrate into existing city and county websites

•      100% no code customization to meet a city’s or county’s specific needs

SP CRS provides citizens with an intuitive, easy-to-access and use experience. For cities and counties, it provides a consistent approach across department siloes, for responding to citizen requests. 

A game-changer in terms of cost and value for SMCs

Traditionally, small- to medium-size cities and counties have not had the budget nor the IT staff to deploy this type of solution. Now they can get an out-of-the-box citizen service application that can easily and quickly be deployed. Best of all, SP CRS is priced to support the reality of SMC budgets and limited IT resources. A fully deployed solution starts under $5,000 for local government organizations. Quick Start Services ensures a quick deployment and the application can be customized to meet customer requirements by internal power users or using SP Marketplace customization services.

About SP Marketplace

Founded in 2012, SP Marketplace is the leader in Office 365 business solutions, providing Office 365 applications and services designed specifically for SMBs. SP Marketplace applications and templates run on Office 365 and SharePoint Online or On-Premise, and are used by hundreds of organizations worldwide to drive collaboration and automate core business services, such as Intranet, IT Help Desk, HR, Projects, Sales, Marketing and Facilities. To learn more, contact Ashley Johnson at ashleyj@spmarketplace.com or visit www.spmarketplace.com.


Categories: Town and City Government, Business Intelligence, Business

Tags: 311, citizen request system, citizen services, cloud computing, local government, Office 365, SharePoint Online


About SP Marketplace

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Ashley Johnson
Press Contact, SP Marketplace
SP Marketplace
11823 Skipper Court
Penn Valley, CA 95946
United States