Oxford Instruments to Bring All Service of Its North American Optical Emission Spectroscopy (OES) Products In-House to Guarantee an Improved Customer Experience
Oxford Instruments, a leader in high-technology analytical instrumentation used by engineers, quality managers and inspectors worldwide has made a significant investment in its North American support team (OI Service). This investment encompasses the training, tooling and extra personnel needed to bring OES support for U.S.-based customers in-house following dissolution of an exclusive partnership with its U.S. distributor and service provider.
Concord, MA, December 3, 2015 (Newswire.com) - Oxford Instruments, a leader in high-technology analytical instrumentation used by engineers, quality managers and inspectors worldwide has made a significant investment in its North American support team (OI Service). This investment encompasses the training, tooling and extra personnel needed to bring OES support for U.S.-based customers in-house following dissolution of an exclusive partnership with its U.S. distributor and service provider. This enhanced service structure represents a significant addition to the current U.S.-based service team by equipping them to fully support OES products within the company.
The Oxford Instruments team of on-site and field service engineers has been trained and equipped to maintain and repair specialized OES systems for industrial customers in North America. Now Oxford Instruments’ customers owning, or considering a purchase of OES products can expect convenient, owner-friendly and economical service performed by their expert service team. “OES customers depend on our products to make million-dollar decisions every day. This change ensures customers that we stand behind them and provides confidence in our ability to help as soon as they make contact. In addition, they can enjoy the benefits of limited downtime and enhanced and economical service options” commented Bob Burton, Sales and Service Director, Americas. “Oxford Instruments’ commitment to this investment means we’ll be able to provide the same great quality support for OES that we are known for with other products” added Kelly Marchand, Americas Service Manager.
In addition to providing exceptional service, Oxford Instruments is A2LA accredited to ISO/IEC 17025:2005 through the American Association for Laboratory Accreditation (A2LA). The company remains dedicated to providing a wide-range of after sales support options designed to optimize the cost of ownership. Oxford Instruments is committed to its customer’s success and supports them by providing service selections specific to their needs which can be tailored to avoid unexpected repair bills and downtime. Our technicians have the unparalleled expertise so that customers can be confident that their instruments are maintained properly to the highest standards and repaired using only with authorized parts.
More information can be found on the Oxford Instruments website: www.oxford-instruments.com/ia-customerservice or by emailing firstname.lastname@example.org.
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About Oxford Instruments
Oxford Instruments designs, supplies and supports high-technology tools and systems with a focus on research and industrial applications. It provides solutions needed to advance fundamental physics research and its transfer into commercial nanotechnology applications. Innovation has been the driving force behind Oxford Instruments’ growth and success for over 50 years, and its strategy is to effect the successful commercialization of these ideas by bringing them to market in a timely and customer-focused fashion.
The first technology business to be spun out from Oxford University over fifty years ago, Oxford Instruments is now a global company with over 1900 staff worldwide and is listed on the London Stock Exchange (OXIG). Its objective is to be the leading provider of new generation tools and systems for the research and industrial sectors.
This involves the combination of core technologies in areas such as low temperature, high magnetic field and ultra-high vacuum environments, Nuclear and Electron Magnetic Resonance, X-ray, electron and optical based metrology, and advanced growth, deposition and etching.
Oxford Instruments aims to pursue responsible development and deeper understanding of our world through science and technology. Its products, expertise, and ideas address global issues such as energy, environment, security and health.
Visit www.oxford-instruments.com for more information on the company and its products.