BT Signs Renewal Contract with Hansen Technologies
BT Group PLC (BT) has renewed their license agreement with Hansen Technologies for the use of Hansen's Billing and Customer Care platform.
MELBOURNE, AUSTRALIA, June 2, 2015 (Newswire.com) - Hansen Technologies Limited (ASX: HSN) today announced that BT Group PLC (BT) has renewed their license agreement for the use of Hansen’s Billing and Customer Care platform. The license allows BT to provide B2B billing for their key wholesale customers.
Under the terms of the contract, BT will continue to utilize Hansen’s billing platform to provide a fully managed billing service for their customers. The platform enables them to offer their clients complex billing models such as flexible override discount billing, as well as multi-line and ISDN billing.
“We are pleased to continue providing BT with the billing and customer care platform they need to offer managed services to their customers,” said Andrew Hansen, CEO of Hansen. “Providing the highest level of support for our clients is core to Hansen’s business and we look forward to working with BT as they continue to scale and diversify their wholesale business services.”
BT required a feature-rich, stable and flexible platform that could support their client’s growing customer base. Hansen’s solutions and services include comprehensive functionality for mass market and complex C&I billing, full hosting capability, and ancillary services such as bill print management & process management. This enables BT to continue to support their client with minimal risk and no impact to the end customer.
“Hansen has been a strong and reliable partner, providing mission-critical billing operations for our managed service for our client’s customer base,” said Paul Compton, Commercial Director at BT Wholesale. “Extending our agreement with Hansen was the logical choice to maintain the excellent service levels we have experienced to date.”
About Hansen Technologies
Hansen Technologies (ASX: HSN) is a global provider of customer care & billing, and meter data management software solutions for utilities (electricity, gas and water), pay TV and telecommunications companies. The Hansen family of products, which has grown since 1971, includes: HUB, ICC, NirvanaSoft, Peace, Banner and Utilisoft. Hansen’s unique approach to best-fit solutions leverages its proprietary product sets to develop, deliver, and support high-value solutions for clients in over 40 countries. In addition Hansen also offers outsourcing and facilities management services from purpose built facilities globally. Hansen has offices in the United Kingdom Australia, USA, New Zealand, China, Argentina and South Africa.
About BT
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. In the UK we are a leading communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector. We also sell wholesale products and services to communications providers in the UK and around the world. Globally, we supply managed networked IT services to multinational corporations, domestic businesses and national and local government organisations.